Cloud Operations Engineer I

The Company

2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient

SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.

Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

Position Overview

We’re looking for a Cloud Operations Engineer I to join our Infrastructure Team and help support the backbone of how we deliver for our clients. You’ll work hands‑on in our AWS environments every day, helping provision and tune systems, digging into performance issues, and supporting the integrations and configurations that keep projects moving through implementation, testing, and launch.

You’ll work closely with our Service Delivery and Product teams, jumping in wherever needed to make sure environments are stable, secure, and ready for the next milestone. If you’re someone who picks things up quickly, follows runbooks but isn’t afraid to suggest improvements, and can juggle ongoing and incoming requests with a calm, organized approach while using AI tools to troubleshoot, automate, and work smarter, you’ll thrive here. At SpryPoint, our reputation is built on the reliability of our products and the quality of our client experience, and our Infrastructure team plays a big part in making that happen.