Role Overview
Spruce Infotech is hiring a mid-level Desktop Support Technician/System Administrator. This is a full-time role in US. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Skills: The skill level of this position requires the ability to act independently, work in a team environment, and have a highly advanced proficiency and competency in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
List of Skills:
1. Thorough knowledge and use of ServiceNow or understanding of asset management system
2. Expert knowledge and use of Windows OS and O365 Office products
3. Excellent customer service awareness and communication skills
4. Knowledge of hardware desktop, printer, scanner, video
5. Knowledge of software
6. Knowledge of imaging workstations using SCCM
7. Excellent troubleshooting and problem-solving skills
8. Ability to transport/lift boxes/equipment
9. Ability to work independently and as a member of a team
10. Knowledge of VPN setup, support, and install
11. Able to resolve technical issues with users over the phone
12. Knowledge of active directory use and privileges
13. Creating/modifying resource accounts in Active Directory
14. Use the Commonwealth User Provisioning and Self-Service (CUPSS) to add/remove/modify user accounts
15. Create/Update Distribution Lists in Active Directory
16. Password resets in Active Directory
17. Knowledge of wireless workstation setup and support
18. Ability to think and act under pressure
19. Good organizational skills
20. Excellent etiquette and professionalism
Frequently Asked Questions
How do I apply for the Desktop Support Technician/System Administrator position at Spruce Infotech?
Use the Apply button above to submit your application directly to Spruce Infotech. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Desktop Support Technician/System Administrator position at Spruce Infotech located?
This position is based in US. Spruce Infotech has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Desktop Support Technician/System Administrator at Spruce Infotech earn?
Spruce Infotech has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Desktop Support Technician/System Administrator role at Spruce Infotech posted?
This role was posted on May 1, 2026 (38 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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