IT Help Desk Analyst

Position Title: IT Help Desk Analyst

Location: Hybrid with 3 days onsite in Arlington, VA

Other Considerations: U.S. Citizen or Permanent Resident (Required)

POSITION SUMMARY

Sprezzatura is seeking a highly responsive, detail-oriented IT Help Desk Analyst to support daily IT operations in partnership with our IT team.

This is a hands-on, execution-focused role for an early-career IT professional who thrives on follow-through, organization, and getting things across the finish line. The IT Analyst will serve as the internal operational connector between business users, leadership, and our IT team to ensure IT support, provisioning, and access requests are completed accurately and on time. If you love closing loops and making systems run smoothly, this role is for you.

RESPONSIBILITIES

IT Operations & Coordination

• Act as primary internal liaison with MSP for help desk tickets, account provisioning, laptop deployments, and deprovisioning
• Track open tickets and ensure timely resolution
• Follow up proactively with MSP to drive completion and prevent delays
• Escalate issues appropriately and communicate status updates to stakeholders
• Perform other IT-related duties and operational support tasks as assigned

Account & Access Management

• Provision and deprovision user accounts in Microsoft 365 and Azure
• Manage access controls across SharePoint, Teams, OneDrive, and related systems
• Support Azure Portal and Microsoft Intune administration tasks
• Ensure role-based access is properly configured and documented

SharePoint & Collaboration Support

• Configure SharePoint sites, libraries, lists, and permissions
• Support internal teams with site setup and access requests
• Maintain organization and structure within SharePoint environments
• Assist with improvements to usability and document management practices

On-Site Support

• Coordinate laptop deployments and returns
• Support new hire onboarding IT setup
• Partner with MSP on device inventory and tracking
• Provide white-glove support to internal stakeholders as needed
• Perform desktop support activities, including but not limited to hardware installation, workstation setup, peripheral device configuration, cable management, and troubleshooting of physical IT equipment issues

QUALIFICATIONS

• Bachelor’s degree will consider work experience in lieu of
• 2–4 years of IT support or IT operations experience
• Hands-on experience with:
• Microsoft Azure Portal
• Microsoft 365 administration
• SharePoint site configuration and permissions
• Experience provisioning and deprovisioning user accounts
• Familiarity with help desk ticket tracking processes
• Experience in a government contracting or compliance-driven environment preferred
• Exposure to ISO, CMMC, or similar structured IT governance frameworks desired
• Strong documentation habits strongly preferred

WORKING CONDITIONS

Standard Business hours are Monday through Friday with 3 days a week working in our Arlington (Ballston), VA office. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting on remote days.

BENEFITS

Sprezzatura offers a comprehensive and flexible benefit package to include:

• Medical, Dental, and Vision
• Health Saving Account (when enrolled in eligible plan) with Company contribution
• Company paid Life, Accidental Death, Short-term & Long-term Disability
• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
• Voluntary Medical & Dependent Care Flexible Spending Accounts
• Accrued Paid Time Off & Company Paid Holidays
• 401(k) Retirement Plan with Company match

WORK AUTHORIZATION

Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S.

Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity—turning ambitious ideas into real-world outcomes. No buzzwords. Just impact.

EEO STATEMENT

Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.

This job description is not intended to be an employment contact and does not guarantee employment for any specific duration.