Role Overview
SpotLink is hiring a mid-level Information Technology Support Technician. This is a full-time role in Great Falls. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Job Summary
As a vital member of the Support Team, the IT Technician will be responsible for delivering high-quality support to our clients and collaborating with the project team to implement new initiatives. The role involves setting up and configuring desktops, mobile devices, network equipment, cybersecurity systems, as well as surveillance and access control systems. Additionally, the technician will be tasked with installing software, resolving basic client issues, and, when necessary, transporting equipment to client sites from our Great Falls Office.
Qualifications & Skills
- Must possess a minimum of one (1) year of customer service experience.
- One (1) year experience as an IT professional.
- Windows 11 desktop support.
- Experience supporting Microsoft 365 and/or Azure.
- Microsoft Office Application skills.
- Bonus points: Experience supporting Windows or Linux Server.
- Bonus points: Experience with TCP/IP, DNS, DHCP, WINS.
- Bonus points: Experience using Active Directory, Entra ID, and/or Google Workspace.
- Bonus points: Experience with configuring network systems.
Additional Responsibilities:
- Perform root-cause analysis and resolution
- Ticketing and service documentation; time entry and management skills
- Resolve and escalate issues that require additional support
- Adhering to client SLA’s (service level agreements) and team performance goals
- Research knowledge base articles for technical solutions and configurations
Other Requirements – Physical Demands & Certifications:
- Ability to work in an office setting includes; sitting for long periods of time, lifting, bending.
- Ability to work in diverse client environments as onsite work is required for this role.
- Must have valid driver’s license and reliable transportation for occasional work offsite.
- CompTIA A+ or Microsoft Fundamentals Certification, or commitment to obtaining certification within 3 months
- Background and Reference Checks are mandatory part of the recruitment and hiring process
Job Classifications
- Reports To: Senior Support Specialist
- Compensation: $16.40 to $21.68 per hour, depending on experience
- FLSA Status: Non- exempt
- Location: Great Falls Office
- Hours: Monday- Friday business hours; evening & weekend work as needed; overtime as needed
About SpotLink
SpotLink is a premier, high-skill, high-capabilities, technology solutions provider headquartered in San Diego. We specialize in Managed IT Services, Cyber Security, Compliance, Unified Communications, Video Surveillance, Access Control, Cabling, and Software Engineering for small and mid-sized businesses. As an industry leader for Technology solutions, we provide a wide range of technology services including; proactive technology management, network administration, technology consulting, reactive computer support, and other services.
SpotLink offers multi-featured benefits that include competitive and attractive compensation, paid technical training/certification, holidays, paid-time off (PTO), medical, dental, vision, matching Simple-IRA, and more. You will receive ongoing training and plenty of opportunities for advancement. You'll also enjoy a fun, friendly atmosphere with weekly company lunches, snacks and beverages.
Please email your resume with cover letter to careers@spotlink.com.
Frequently Asked Questions
How do I apply for the Information Technology Support Technician position at SpotLink?
Use the Apply button above to submit your application directly to SpotLink. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Information Technology Support Technician position at SpotLink located?
This position is based in Great Falls. SpotLink has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Information Technology Support Technician at SpotLink earn?
SpotLink has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Information Technology Support Technician role at SpotLink posted?
This role was posted on May 28, 2026 (10 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start