Technical Specialist - Application Support Analyst - Intermediate

Position Title: Application Support Analyst

Working hours:nbsp; 9 AM - 5 PM

Duration:nbsp; 6 months with possibility of extension and conversion

Working Location:nbsp; Toronto, ON (hybrid, 2 days, flexibility with what days)

Overview

Structured Desk Support Associate works closely with the Global Structured Products trading desks providing desk support services for all pre and post execution events.nbsp; The Associate also works on ensuring that downstream feeds for various products (Structured Notes, Equities, OTC Equity and Interest Rate Derivatives, Bonds and Loans) are setup and acts as a liaison between the Trading desk and other stakeholders.

Acountable for the execution of assigned Global Trade Support activities for various products and processes that require specialized handling and skills applying in-depth product knowledge. Support the introduction of new products, technology or processes.nbsp; Develop and maintain excellent working relationships with Capital Markets Trading Products desk, Product Operations personnel and other stakeholder groups.nbsp;

Ensure adherence to related regulatory and Bank policies and procedures (Pamp;Ps).nbsp;nbsp; Analyze and advise on the implications of new product introductions and change initiatives.

Key Accountabilities

A.nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Product amp; Process

B.nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Risk amp; Control

C.nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Business Performance Management

nbsp;

A. Product amp; Process

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Ensure that all new trade bookings and trade amendments are accurately reflected on various trading platforms and updated to properly reflect life cycle events (expiry, reset, dividend, Corporate Actions)

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Ability to take on a leadership role and Liaise with the trading desk and bank stakeholders (Accounting, Pamp;L, Market Risk, VPC, Audit etc.) to ensure that new product setups and downstream flows are accurately setup

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Act as a 1st line of defence to ensure that appropriate controls are in place to reduce operational risk, as well as to corroborate adherence to Approved Product List

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Work closely with IT / PD to automate transactions workflow and create robust trade booking and trade activity monitoring tools

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Participate in system migration and enhancement projectsndash; conduct UAT testing and assess impact of trade bookings on Market risk and Pamp;L impact on trading books

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Proactive to investigate and resolve position, trade and payment discrepancies

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Responsible for completion of EOD process including completeness and reconciliation checks.

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Ensure all procedure documents are in place and up to date

B. Risk amp; Control

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Identify potential risk situations within the scope of Global Trade Support activities, escalating to management as required.

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Ensure adherence to directives, internal processes and internal approvals to mitigate risk to the Bank

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Understand regulatory and compliance requirements as prescribed for the business unit to ensure adherence as required.

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Ensure adherence to all aspects of FirstPrinciples, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies and procedures (Pamp;Ps) for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities.

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank Pamp;Ps.

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Contribute to testing and updating of contingency planning to support the business and maintain continuity of critical processes throughout a contingency event.

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Contribute to ensuring all procedures/ standards of team(s) are documented and regularly reviewed and updated as needed in accordance with market best practise guidelines and industry regulations.

C. Business Performance Management

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Identify opportunities to improve the operational effectiveness of assigned day-to-day Global Trade Support activities.

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Develop excellent working relationships with Capital Markets Trading Products desks, Product Operations and other stakeholder groups ensuring we have a global view across the business.nbsp;

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Align individual performance goals to the team.

D. Managerial Leadership (where applicable)

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Provide support of the day-to-day management and direction to a team of employees by assisting in setting the context and direction, defining accountabilities, tasks and assignments, and establishing boundaries for decision-making and approvals.

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Support the establishment and maintenance of managerial practices (e.g., creating a collaborative environment) that build a high performance work environment within the team.

Knowledge and Skillsnbsp;

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; 1-3 years of business related experience in the financial services industry

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; University Degree/College Diploma in related discipline

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Knowledge of Vanilla and Exotic derivative products (i.e. Structured Notes, Equities, OTC Equity and Interest Rate Derivatives ndash; Swaps, Forwards, Loans and Bonds)

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Must have Project / Testing experience and worked on on-boarding trading platforms

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Familiar with TraderEH, SwapOne, Imagine, Calypso, Bloombergnbsp;nbsp;

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Knowledge of Financial Markets and Regulatory oversight bodies

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Strong written and oral communication skills

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Ability to work under tight deadlines independently or in a team-based environment

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Strong investigation and problem solving skills and attention to details

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Demonstrates analytical thinking and sound judgement when making decisions

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Good organizational skills, highly motivated and adaptable to a changing business environment

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Good understanding of business unitrsquo;s risk and regulatory requirements

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Good understanding of internal business partnerrsquo;s business, services and organization

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Knowledge of departmental systems and applications supporting a range of Financial Products

bull;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Advanced Microsoft Office skills particularly in Excel