Position Title: Benefit Educator

Work Location: Mid-Atlantic Market (Baltimore, MD, Washington, DC, Richmond, VA)

Assignment Duration: 8+ Months

Work Arrangement: Onsite/Travel required

Position Summary:

• The role of the Benefit Educator is essential to our business's success.
• As the representative of The Organization, your primary responsibility is to conduct exceptional Open enrollment and customer events that set The Organization apart from competitors.
• In this customer-facing position, you will educate customers about The Organization's products, services, and programs through various methods, including formal presentations, benefit fairs, and health fairs.
• Your goal is to create a highly satisfying and positive customer experience, demonstrating knowledge, competence, and professionalism.
• This is an " as needed ," variable hour role ; hours are not guaranteed and will fluctuate based on event demand (including occasional last-minute requests).

Background & Context:

• Role involves customer-facing benefits education and event representation across multiple U.S. markets.

Key Responsibilities:

• Lead and deliver virtual, onsite, or prerecorded presentations in group settings as assigned to existing and prospective customers
• Represent The Organization at customer events, ensuring a professional and positive image while effectively communicating products, programs, and solutions
• Maintain current knowledge in all products, programs, solutions, and initiatives

Follow established guidelines and procedures of customer events as assigned

• Refer customer service inquiries, administrative functions , implementation, billing questions, and other customer, client and producer matters to appropriate internal partners
• Coordinate, track, and update event meetings, including attendance , and top insights via data entry system (Salesforce.com) by assigned deadlines

Qualification & Experience:

• High School Diploma or GED required
• Current and active Health & Life License
• Must be available during peak season (August-December)
• Experience explaining and presenting employer-sponsored benefits and health insurance
• Excellent communication and presentation skills
• Proficiency in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com), and virtual learning platforms (WebEx, MS Teams, & Allego)
• Ability to travel to local/remote trainings/meetings as assigned-75-100%
• This role must be located within the assigned territory/market to drive or fly to client locations, local offices in and outside of the regional territory
• Ability to utilize and maintain a personal, company-approved device (smartphone, tablet, etc. with compatible operating system), keep required software and system access up to date, and adapt to evolving technology tools and systems

Working Conditions & Physical Demands:

• Extensive travel required within assigned territory
• Variable-hour schedule; may include last-minute event assignments

Additional Information:

• This is an as-needed role; flexibility is essential

Applicant Notices & Disclaimers

• For information on benefits, equal opportunity employment, and location-specific applicant notices, click

here

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay is: $30.58/hr.

Job Requirements:

Key Responsibilities:

• Lead and deliver virtual, onsite, or prerecorded presentations in group settings as assigned to existing and prospective customers
• Represent The Organization at customer events, ensuring a professional and positive image while effectively communicating products, programs, and solutions
• Maintain current knowledge in all products, programs, solutions, and initiatives

Follow established guidelines and procedures of customer events as assigned

• Refer customer service inquiries, administrative functions, implementation, billing questions, and other customer, client and producer matters to appropriate internal partners
• Coordinate, track, and update event meetings, including attendance, and top insights via data entry system (Salesforce.com) by assigned deadlines