Desktop Support Field Technician

Job Summary

We are seeking a dedicated and knowledgeable Desktop Support Technician to join our IT team. The ideal candidate will provide exceptional technical support to end-users, ensuring that all desktop systems and applications are functioning optimally. This role requires strong problem-solving skills, effective communication abilities, and a solid understanding of computer networking and operating systems.

Responsibilities

• Provide first-level technical support for desktop hardware and software issues.
• Troubleshoot and resolve incidents related to operating systems, applications, and networking.
• Utilize ticketing systems such as Jira, ServiceNow, or Remedy to track support requests and maintain documentation.
• Communicate effectively with users to understand their technical issues and provide clear solutions.
• Analyze system performance and recommend improvements to enhance user experience.
• Assist in the management of computer assets and ensure compliance with company policies.
• Collaborate with other IT team members to resolve complex technical problems.
• Maintain up-to-date knowledge of industry trends and emerging technologies.

Experience

• Proven experience in desktop support or technical support roles.
• Familiarity with computer networking concepts and practices.
• Proficiency in using ticketing systems such as Jira, ServiceNow, or Remedy is preferred.
• Strong understanding of various operating systems (Windows, macOS, Linux) and their functionalities.
• Excellent analytical skills with the ability to troubleshoot hardware and software issues effectively.
• Strong communication skills, both verbal and written, to interact with users at all levels.
• A proactive approach to problem-solving with a keen attention to detail.

If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Desktop Support Technician.

Job Type: Full-time

Pay: $24.82 - $28.34 per hour

Work Location: In person