IT Helpdesk Technician

Job Description

We are looking for a dedicated IT Helpdesk Technician to provide technical support and ensure the smooth operation of our organization’s IT systems. While prior experience with Cisco Meraki, CDK DMS, and Google Workspace would be helpful, it is not required. The IT Helpdesk Technician will be responsible for troubleshooting issues, assisting users, and maintaining system performance. The role requires excellent troubleshooting abilities, communication skills, and the ability to handle multiple tasks efficiently.

IT Support and Troubleshooting

• Provide frontline technical support to end-users, resolving issues related to hardware, software, network, and systems
• Troubleshoot and maintain the Cisco Meraki network to ensure uptime and reliability
• Assist with user access, account management, and system support for CDK DMS and Google Workspace
• Monitor and respond to IT helpdesk requests, ensuring timely resolution of tickets and minimizing disruptions

System Maintenance and Monitoring

• Perform regular system updates, patches, and maintenance to keep IT systems secure and up-to-date
• Monitor IT infrastructure, including network performance and security, to identify potential issues
• Assist in maintaining and optimizing Google Workspace for collaboration, email, and file management

User Training and Support

• Provide training and support to staff on various IT tools and systems, including email, collaboration tools, and software applications
• Document IT support processes and troubleshooting steps for common issues
• Educate users on best practices for IT security and system efficiency

Collaboration and Communication

• Work closely with the IT team and other departments to understand their technical needs and provide solutions
• Escalate complex issues to senior IT staff or external vendors when necessary and track resolution progress
• Keep stakeholders updated on the status of ongoing IT issues or projects

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred
• Strong knowledge of IT support processes, hardware troubleshooting, and basic network management
• Excellent communication skills, with the ability to explain technical concepts to non-technical users
• Proven problem-solving abilities and attention to detail
• Ability to prioritize tasks and manage time effectively

Personal Attributes

• Customer-focused with a positive attitude toward helping others
• Highly organized with the ability to multitask in a fast-paced environment
• Strong interpersonal skills and the ability to collaborate with a diverse team
• Self-motivated and proactive in identifying and solving technical issues

Physical Demands

This is an in-person position and your attendance is required in order to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to bend, kneel, squat, and lift heavy objects as needed. The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.

Company Description

The year was 1979 when the Southern Auto Group opened its first location in the Hampton Roads area. Today, this massive conglomerate has grown into 16 core dealerships located in Chesapeake, Newport News, Norfolk, and Virginia Beach. There are 15 new car brands that include: Chrysler, Jeep, Dodge, Ram Trucks, FIAT, Alfa Romeo, Chevrolet, Ford, Buick, GMC, Kia, Volkswagen, Nissan, Hyundai, and Acura. Plus, state-of-the-art Collision Centers, a Pre-owned Car and Truck Liquidation Outlet, and over 700 employees on its payroll.

Our dealerships are always looking for qualified candidates to fill a variety of positions. In addition to the vast opportunities we have available, you will find that management encourages and promotes advancement opportunities within each dealership. Our Mission Statement is as follows:

Mission Statement:

At Southern Auto Group, our mission is:

• To recognize and fulfill the unique needs of every customer, consistently going above and beyond expectations.
• To provide our employees with the training, resources, and support necessary for personal and professional growth.
• To uphold the highest standards of honesty, integrity, and ethical behavior in all interactions—with customers, employees, suppliers, and the community.
• To lead our industry by delivering quality products and services that create a competitive advantage, driving growth in sales, profitability, and long-term success.

We are committed to hiring and retaining the very best employees in a supportive and positive workplace. The foundation of our culture is low employee turnover, career development, and increasing opportunities for responsibility and compensation. Guided by these principles, we foster an environment where every team member can thrive, contribute, and grow alongside the organization.

Take advantage of this opportunity to work for one of the Largest Auto Groups in Hampton Roads!

Discover more about our organization at DrivingSouthern.com. Or check out our Facebook page at www.facebook.com/SouthernAutoGroup.

We are an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

Benefits

• FREE WELLNESS PLAN
• Health Insurance
• Health Gap Insurance
• TeleMedicine/TeleHealth
• HSA (Health Savings Account)
• Dental Insurance
• Vision Insurance
• Disability Insurance (Short Term and Long Term)
• Supplemental Insurance
• Term Life Insurance with AD&D
• EAP (Employee Assistance Program)
• 401K Retirement Plan Offered by John Hancock
• Identity and Fraud Protection
• Pet Insurance
• Paid Holidays
• Vacation Pay
• Birthday Pay