Senior Technical Program Manager-AST

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Full time Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

• Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *

Job Summary

The Senior Technical Program Manager for AST leads the planning and execution of Sorenson's Automatic Sign Translation teams and most complex and strategically important programs, coordinating work across Product, Engineering, AI/ML, Operations, and Go-to-Market teams. Programs frequently span AST's global teams, the Hand Talk subsidiary in Brazil, and Sorenson mainline Product and Engineering dependencies required for integration, platform enablement, and delivery.

This role operates at the intersection of technical development, product delivery, and commercialization, ensuring that major initiatives move from concept to deployment in a coordinated and predictable manner - including cross-org alignment, dependency management, and executive-level visibility. This position reports to the Vice President of Operations and requires significant influence across senior technical and business stakeholders.

Essential Duties and Responsibilities

• Lead AST-Wide Strategic Programs
• Lead the planning and execution of AST's highest-priority cross-functional initiatives.
• Translate strategic objectives into structured program plans with clear milestones, dependencies, and measurable outcomes.
• Drive execution cadence, decision-making clarity, and delivery discipline across multiple teams.
• Coordinate Global Programs Across AST and Hand Talk (Brazil)
• Lead initiatives involving both AST's global teams and the Hand Talk team in Brazil.
• Coordinate across organizations with different product maturity, architectures, and operating models.
• Ensure that learnings from Hand Talk's revenue-generating business are captured and intentionally applied to AST's scalable global platform strategy.
• Build effective operating rhythms across distributed teams and time zones.
• Manage Sorenson Mainline Product and Engineering Dependencies
• Own cross-org coordination for programs that depend on Sorenson's mainline Product and Engineering teams (platforms, shared services, integration points, identity/security requirements, tooling, data systems, and release trains).
• Establish and maintain a clear dependency map across AST and Sorenson mainline teams.
• Drive alignment on sequencing, commitments, and handoffs to ensure AST programs are not blocked by shared-platform or roadmap dependencies.
• Create clear interfaces (technical and process) to enable AST to move quickly while remaining aligned with enterprise standards and constraints.
• Coordinate Product Development and AI/ML Delivery
• Partner with Engineering and AI/ML leaders to coordinate delivery across multiple technical teams.
• Support transitions from research → production → customer deployment, including readiness and operationalization.
• Ensure cross-team integration, quality, and delivery consistency.
• Align Technical Delivery with Commercialization
• Ensure AST programs incorporate downstream requirements (deployment, operations, GTM enablement, customer readiness).
• Coordinate milestones so that product readiness, operational readiness, and market readiness evolve together.
• Align program timelines to commercialization plans and external commitments when applicable.
• Maintain Executive Program Visibility
• Provide structured reporting on program progress, risks, dependencies, and decision points.
• Identify risks early (especially cross-org risks) and drive mitigation plans.
• Ensure leadership has the information necessary to make timely tradeoffs and unblock execution.
• Drive Cross-Organizational Alignment
• Facilitate collaboration across AST, Hand Talk, Sorenson mainline engineering/product teams, and GTM stakeholders.
• Resolve conflicts, clarify ownership, and maintain forward momentum in high-dependency environments.
• Build trust and operating clarity across organizations that may have competing priorities.
• Improve Delivery Systems and Execution Predictability
• Identify opportunities to improve how AST plans, tracks, and executes large initiatives.
• Implement tools, frameworks, and operating rhythms that improve transparency and predictability.
• Raise the overall execution maturity of AST through continuous improvement.
• Other duties as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum of a 4 Year / Bachelors Degree In Software Engineering, Computer Science, or a related field.

Minimum Certification In PMP, Agile (Scrum, Kanban), ITIL, or other relevant project management methodologies.

Experience

10 Years leading complex programs in product-driven technology organizations.

5 Years experience in and proven track record of successfully leading large and complex technology projects.

Knowledge, Skills, and Abilities

• Exceptional program leadership, stakeholder management, and execution discipline
• Proven ability to influence without authority across senior technical and business leaders
• Strong systems thinking and comfort working across complex technical domains
• Excellent executive communication: crisp status, clear asks, fast escalation
• Strong prioritization and risk management, especially in high-dependency environments
• Ability to build durable operating rhythms across distributed organizations and time zones
• Preferred Experience: AI/ML product delivery programs (training-to-production lifecycle, evaluation, deployment readiness)
• Preferred Experience: coordinating with enterprise platform teams and shared services
• Preferred Experience: in global product delivery and international collaboration
• Preferred Experience: Agile/hybrid delivery environments at scale

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Employment Opportunity:

Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.