Role Overview
Sonic Incytes is hiring a senior-level Sales Operations Manager. This is a full-time hybrid role, based in CA. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Sales Operations Manager
Location
North America, Vancouver HQ, preferred in office, (hybrid if not in Vancouver)
Reports to
Chief Commercial Officer (CCO)
About Sonic Incytes
Sonic Incytes is a medical device company focused on transforming liver disease diagnosis through non-invasive, AI-guided ultrasound technology. Our flagship platform, Velacur®, is designed to improve the detection and management of metabolic liver disease across clinical settings worldwide.
As Sonic Incytes enters its next phase of commercial scale and international expansion, we are building a high-performing commercial infrastructure to support rapid growth, operational excellence, and a best-in-class customer experience.
Role Summary
The Sales Operations Manager will lead and optimize the operational backbone of Sonic Incytes’ commercial organization, with responsibility for order management, CRM and ERP systems, reporting, and customer service execution.
This role ensures efficient commercial execution and a high-quality customer experience.
This is a hands-on role combining collaboration and execution across different functions, systems ownership, and process optimization.
Key Responsibilities
Operational Ownership & Execution
- Own day-to-day execution of order management, CRM, quoting and lead generation tools, and ERP workflows in a hands-on capacity
- Act as the primary point of coordination for order processing, issue resolution, and customer communication
- Identify gaps, bottlenecks, and failure points in current processes and implement immediate, practical fixes
- Establish foundational processes, SOPs, and documentation to support scalability
- Serve as the central escalation point for complex operational and customer issues
Order Management & Customer Experience
- Oversee end-to-end order processing
- Ensure accuracy, timeliness, and customer satisfaction
- Resolve escalated issues with cross-functional teams
Cross-Functional Collaboration
- Partner with Sales, Finance, Accounting, and Manufacturing
- Optimize quoting, CRM workflows, forecasting, and lead management
- Align with Fulfillment on delivery and backlog
Systems, Reporting & Process Optimization
- Manage ERP and CRM systems
- Develop dashboards and reporting
- Conduct audits and drive process improvements
Operational Governance
- Oversee RMA processes
- Ensure compliance with controls and policies
- Support strategic initiatives
Qualifications
- Associate’s degree required; Bachelor’s degree preferred (or equivalent combination of education and experience).
- 8+ years of relevant experience in sales operations, order management, customer service, or fulfillment operations.
- Experience in medical devices or healthcare industry is preferred.
Core Competencies
- Leadership and team development
- Dynamism, accountability and resiliency
- Attention to detail and process rigor
- Ability to manage complexity
- Strong communication and stakeholder management
- Process improvement mindset
Technical Skills
- ERP systems
- CRM systems (HubSpot, PandaDocs)
- Microsoft suite proficiency particularly with excel
Cross-Functional Leadership
- Collaborate with Sales, Finance, Operations, and leadership teams
- Drive scalability and operational efficiency
Compensation
- Base salary: $80,000–$95,000
- Performance based bonus
- Equity participation
Application Process
Submit resume and statement of interest
Frequently Asked Questions
How do I apply for the Sales Operations Manager position at Sonic Incytes?
Use the Apply button above to submit your application directly to Sonic Incytes. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Sales Operations Manager role at Sonic Incytes remote or in-office?
This is a hybrid role based in CA. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Sales Operations Manager at Sonic Incytes earn?
Sonic Incytes has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Sales Operations Manager role at Sonic Incytes posted?
This role was posted on May 22, 2026 (17 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Sales Operations Manager role at Sonic Incytes require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Sonic Incytes lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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