Peer Support Specialist - Remote

<p><em><strong>Remote full-time opportunity to work from home - Applicants must live in Colorado</strong></em></p> <p><em><strong>Work Schedule (1 opening):&nbsp;</strong></em></p> <p><em>Sun-Wed 9:30 AM-8:00 PM<br></em></p> <p><strong>The Job/What You’ll Do:&nbsp;</strong></p> <p class="ignore-global-css">The Peer Support Specialist here at Solari provides friendly, empathetic, and supportive phone line support for those who desire an authentic human connection to support them in their recovery. Respond to the caller by using person-first language and assertive communication.&nbsp; Connects with the caller’s issues through mutuality and inspires hope. The Peer Support Specialist assists individuals who call because they may be experiencing loneliness, isolation, fear, lack of support, and/or lack of resources.&nbsp; The Peer Support Specialist offers support, not solutions.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Promotes excellent customer experience with individuals and families. &nbsp;</li> <li>Using their own personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non-judgmental attitude. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Serves as a role model and advocates for individuals in communicating their preferences and needs.</li> <li>Helps the caller to clarify and validate the situation and/or their responses/feelings and identify effective coping strategies.</li> <li>Promotes a recovery-based approach to care that emphasizes hope, respect, self-direction, and empowerment. &nbsp; &nbsp;</li> <li>Provide information about other community-based services where appropriate.</li> <li>Uses and discloses an individual’s protected health information in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. &nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Documents all services and significant individual interactions in the electronic health record.</li> <li>Demonstrates the ability to identify a crisis call and follow policies and procedures for connecting crisis callers to the crisis line.</li> <li>Operates within the scope of work for a behavioral health call center; demonstrates effort toward company-wide and call center initiatives.</li> <li>Other duties as assigned</li> </ul> <p><strong>Knowledge, Skills, Abilities:&nbsp;</strong></p> <ul> <li>Knowledge of recovery principles; Colorado system principles; Exceptional interpersonal skills; Accountable to individuals served; Empathetic; Good verbal communication skills.</li> <li>Ability to act professionally and maintain appropriate boundaries with clients and staff.</li> <li>Ability to report as scheduled to work, meetings, training, and job-related activities prepared</li> <li>Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.</li> <li>Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.</li> </ul> <p><strong>&nbsp;</strong><strong>Education &amp; Experience:</strong></p> <ul> <li>Experience in the field as a Peer/Recovery Support Specialist</li> <li>Lived personal experience with recovery</li> <li>One year of office volunteer or work experience required</li> <li>Completion of Peer/Recovery Support Specialist Certification, <em><strong>preferred</strong></em> but not required</li> <li>GED/High School Diploma</li> </ul> <p><em><strong>Remote opportunity to work from home - Applicants must live in Colorado</strong></em></p> <p>&nbsp;</p> <p><em><strong>Work Schedule (1 opening):&nbsp;</strong></em></p> <p><em>Sun-Wed 9:30 AM-8:00 PM</em></p> <p style="text-align: center;"><strong><em>Wireless (Wi-Fi) connection is not permitted for this position; you must be connected to your home internet modem with Ethernet cabling (Cat5e or better - this can be provided to staff as needed)</em></strong></p> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">The candidate's applicable education and experience will determine where a candidate falls in the position range.</span></p></div><div class="title">Pay Range</div><div class="pay-range"><span>$19.66</span><span class="divider">&mdash;</span><span>$21.69 USD</span></div></div></div><div class="content-conclusion"><p><span style="font-size: 12pt;">^{<strong>Working Conditions:</strong>}</span></p> <p><span style="font-size: 12pt;">^{While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.&nbsp; Exposure to noise typical with office operations.&nbsp; Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. <a href="https://speed.cloudflare.com/" data-auth="NotApplicable" data-linkindex="0">https://speed.cloudflare.com/</a>}</span></p> <p><span style="font-size: 12pt;">^{<strong>Who We Are &amp; What We Offer:</strong>}</span></p> <p><span style="font-size: 12pt;">^{Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.}</span></p> <p><span style="font-size: 12pt;">^{Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.}</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Friendly work environment</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Generous paid time off (PTO)</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Competitive compensation</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Convenient office locations and Hybrid Schedule</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">On-site fitness room free to all employees (Tempe Office)</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Basic Life Insurance</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Voluntary Life, Spouse, Child Insurance</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Critical Illness w/free dependents</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Critical Illness Spouse</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">Short Term &amp; Long Term Disability- Starts first of the month after 90 days of employment</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">401K &amp; 401K Roth - Starts first of the month after 90 days of employment</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">United Pet Care</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">LifeLock for identity theft</span>}</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<span style="font-family: helvetica, arial, sans-serif;">LYRA EAP Program- 25 free sessions for mental health per family member</span>}</li> </ul> <p><span style="font-size: 12pt;">^{<em>Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come&nbsp;together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.</em>}</span></p> <p><span style="font-size: 12pt;">^{<em>We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.</em>}</span></p> <p>&nbsp;</p></div>