Office365 Administrator

About Softtek

Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the , Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. Softtek helps improve and produce predictable outcomes for top-tier corporations in over 20 countries. Softtek is the creator and a leader of the nearshore industry.

Requirements

·Engineer with Sr experience working on Microsoft Exchange, Teams, Office 365 and Sharepoint environments.

Responsibilities

• Support and manage all infrastructure systems associated with AVOLTAs O365 and collaboration environment, ensuring compliance with change control processes.
• Administer and maintain systems, keeping installed software at third-party recommended levels.
• Monitor and support all O365 environments (including MS Exchange Online, MS Teams, Azure AD, SharePoint, OneDrive, etc.).
• Support mobile messaging environments.
• Support both Cloud and on-premises infrastructure systems.
• Ensure provision of support and necessary methodologies for all test and quality assurance environments associated with the supported infrastructure systems.
• Develop and regularly update Operations Manuals (Runbooks) and Process and Procedure manuals specific to midrange technology for effective operations and recovery procedures concerning the supported infrastructure systems.
• Manage and support multi-cloud environments offering unified management services in dedicated environments (on-premises, third-party data center), private clouds, and public clouds.
• Provide weekly status reporting to AVOLTA stakeholders on the health, performance, and utilization of hybrid infrastructure.
• End user training as required, limited to 3 timezone based sessions on new features/ changes to the service
• Agree, Define and Enable annual Service Improvement and Innovation Roadmaps

Required Languages

English Upper Intermediate 70-79 %

Possible Job location(s)

Bangalore, India.

Talent Attraction Specialist

Office 365 Administrator - Senior