Membership Data Analyst and Awards Specialist

Company Description

The Society of American Military Engineers (SAME) unites public and private sector professionals to address critical national security infrastructure challenges. Established in 1920, SAME brings together experts from fields such as architecture, engineering, construction, environmental sciences, cyber security, and more. The organization fosters innovation and collaboration among its members to support national security objectives.

We are a small and growing organization (about 25 staff) that places a high value on teamwork, collaboration, and continually improving the products and services we deliver to our members. At SAME, we do work hard but we have a lot of fun doing it and enjoy working with one another. Everyone on our team is encouraged to take initiative, offer fresh perspectives, and be entrepreneurial. If you’re a team player who strives to do your best each day, please read on for a great opportunity with our great organization!

• Please submit your letter of interest and resumes to applysame@same.org

POSITION SUMMARY

The Membership Data Analyst & Awards Program Specialist supports our Membership Department and leads the administration of SAME’s national recognition programs. This individual will play a key role in maintaining accurate membership data, identifying potential new members and organizational partners through data mining, as well as serving as a back-up to the Membership Specialist. This position also coordinates two annual awards programs — the National Awards Program and the Uniformed Service Awards Program.

This position is required to physically work in the office a minimum of three days each week. This position also requires a valid driver’s license and the ability to occasionally use a personal vehicle for SAME business.

ESSENTIAL RESPONSIBILITIES:

To perform this job successfully, each essential duty and responsibility must be performed satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

Membership Support

• Maintain the integrity of member records in the Society’s membership database. Data updates include but are not limited to address changes, demographic updates, company representative changes and Chapter affiliations. Data updates may also include global changes for the purpose of streamlining web applications or reports.
• Perform data mining and analysis to identify individual and corporate membership prospects.
• Assist with member communications, renewals, and new member onboarding processes.
• Maintain accurate records and support membership reporting and analytics.
• Provide customer service and technical support to current and prospective members via phone and email.
• Provide exceptional service to individual and company members This includes:
• Sending welcome correspondence.
• Sending renewal reminder notices, last chance notices, cancellation notices and inactivating the non-compliant members.
• Working with the Associate Director and marketing team to create action plans in order to target reactivation potential.
• Verifying company data to ensure all individuals end dates match the company.
• Follow-up with “abandoned carts” for member purchases to encourage joining.
• Assist company National Point of Contact (NPOC) with website navigation and company account.
• Maintain expert knowledge of AMS and processes and document processes for future use and reference.
• Work with membership team to document standard operating procedures related to membership, using the AMS, and other related procedures.
• Work with the membership team to review membership-related processes, procedures, and policies and recommend changes, updates, and new efficient ways to better serve and support SAME members.
• Assist with the retention and recruitment efforts and the promotion of member benefits.
• Collect, analyze, and report member feedback.
• Serve as support to relevant communities of interest, councils, and committees.

Awards Program

• Coordinate all aspects of the National Awards Program and Uniformed Service Awards Program.
• Manage the application and nomination processes, including
• Work with the communications and marketing teams to promote awards
• Create, test and deploy nomination forms
• Collect award submissions and review for accuracy prior to judging
• Manage and execute nomination review process including coordination of review teams.
• Serve as the primary point of contact for award recipients including:
• Notification of selection
• Logistics for award recipients’ registration, hotel and travel
• Communicating on-site logistics for award recipients
• Notification of non-selects
• Serve as liaison to awardees including notification of award; processes and procedures to participate in awards ceremony; and managing all activities related to stipends.
• Work with Office Manager to manage inventory.
• Work with events and communications teams on the design and execution of awards ceremony at national events.
• Assist with on-site execution of SAME events as assigned, including awards ceremonies.
• Represent SAME at strategic partner or Post events as assigned.

REQUIRED EXPERIENCE:

• 3+ years of relevant nonprofit or related experience.
• Expertise using association management systems and relational databases; experience using Salesforce, Open Water, and Higher Logic a plus.
• Familiarity with data analytics or reporting tools

KNOWLEDGE, SKILLS AND ABILITIES:

• Superior organizational skills and attention to detail.
• Excellent interpersonal skills that inspire trust, motivation, and confidence in internal and external stakeholders.
• Excellent written and verbal communication skills.
• Possess a positive attitude with ability and willingness to provide excellent customer service to internal and external stakeholders.
• Ability to work in a team environment, be a self-starter, and demonstrate initiative.
• Ability to work on multiple projects and tasks simultaneously, and know how to prioritize, adjust as needed, and meet deadlines.
• Ability to problem solve and think creatively and broadly to enable and implement a project or event.
• Desire to learn and be adaptable.
• Proficiency in Microsoft Office Suite (Teams, Word, Outlook, Excel and PowerPoint.)
• Commitment to professional growth and organizational excellence.
• Ability to travel throughout the year to conferences to support on-site activities and awards programs.