Call Center Specialist (Patient Care) – Calgary

Call Center Specialist (Patient Care) – Calgary

Location: Chinook, Calgary, AB (Onsite)

Work Days: Monday to Saturday (Saturdays required) - (5 days a week)

Work Timings: 8:00 AM – 4:00 PM MST

Salary Range: $21.00–$24.00 per hour + performance bonus up to $4/hour

Join a Team That Changes Lives Every Day

At Snore MD, we believe great sleep changes everything.

As one of Western Canada’s leading sleep clinics, our mission is simple but powerful: Change Lives for Good. Through clinical excellence and compassionate care, we help thousands of patients improve their health, energy, and quality of life.

But what truly makes Snore MD special is our people. We’re a close-knit, supportive team that celebrates success together — whether it’s helping a patient sleep better, hitting a team milestone, or connecting at team events like BBQs and bowling nights.

We’re currently looking for a Call Center Specialist (Patient Care) to join our Calgary team and help deliver an exceptional first experience for our patients.

What We Offer

We believe great work should be recognized, and a fulfilling career starts with the right support and rewards:

• Competitive Compensation: $21.00–$24.00/hour + up to $4.00/hour in monthly bonuses
• Full Benefits Package: Health, dental, vision, RRSP matching, wellness and education spending accounts
• Exceptional Training: Industry-leading onboarding to ensure your success
• Positive Culture: Join a team that celebrates success, supports each other, and grows together
• Career Longevity: Build a 10+ year career path in a stable and rewarding healthcare environment

What You’ll Do

As a Call Center Specialist (Patient Care), you’ll be the first point of contact for patients calling into our clinics. Your role will be to create a welcoming, informed, and helpful experience every time.

• Answering a high volume of inbound patient calls with professionalism and warmth
• Educate patients on our clinics, services, and treatment options
• Guide patients through our process with clarity and compassion
• Upsell and cross-sell services in a patient-first way
• Resolve concerns quickly and empathetically
• Maintain accurate patient records and documentation
• Meet or exceed performance metrics (call volume, response time, resolution, etc.)

Your goal is simple: make every patient interaction informative, reassuring, and helpful.

What You Bring Along

We’re looking for enthusiastic, personable professionals who thrive in a fast-paced, patient-focused environment and bring a passion for service.

• Previous call center, customer service, or patient service experience
• Strong verbal communication and relationship-building skills
• A patient-first mindset and passion for helping others
• Comfort working with digital systems and multiple software tools
• Confidence guiding conversations and providing clear information
• A positive attitude and team-oriented mindset

Additional Requirements

• Ability to work onsite at our Chinook Clinic in Calgary
• Willingness to travel to Surrey, BC for 2–3 weeks of initial training (arranged and covered by the company)
• Legal authorization to work in Canada (no sponsorship available)

Make a Difference With Your Career

If you're ready to take your customer service or call center experience into a meaningful healthcare environment, this is an opportunity to grow your career while making a real difference in patients’ lives.

⭐ Apply today and help us Change Lives for Good.

*Compensation for this role will be based on location, experience, education, and skill set and may vary within the stated range.