Service Desk Technician
SNI CompaniesRole Overview
SNI Companies is hiring a entry-level Service Desk Technician. This is a full-time role in Silver Spring. Part of SNI Companies's Mobile hiring. The posted range is $60k to $65k. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
We are hiring a Service Desk Technician to support end users across a multi-platform organization. This role is the first point of contact for IT support and focuses on resolving technical issues, supporting users, and maintaining a strong service experience.
What You’ll Do:
- Provide Tier 1 support via phone, email, chat, and ticketing systems
- Troubleshoot hardware, software, network, and access issues
- Support Microsoft 365, Windows, macOS, VPN, and mobile devices
- Manage user accounts, password resets, and permissions (Active Directory/Azure AD)
- Document issues and resolutions within the ticketing system
- Escalate complex issues to Tier 2/3 teams
- Assist with onboarding and offboarding of employees
What We’re Looking For:
- Over 2 years of experience with IT support or service desk environments
- Experience with Microsoft 365, Windows, and Active Directory
- Familiarity with ticketing systems (ServiceNow, Jira, or similar)
- Basic understanding of networking (TCP/IP, DNS, VPN, Wi-Fi)
- Clear communication and ability to support non-technical users
Nice to Have
- Experience with macOS and endpoint management tools (Intune, SCCM, JAMF)
- Exposure to ITIL processes
- Certifications such as CompTIA A+, Network+, Security+, or ITIL
Frequently Asked Questions
How do I apply for the Service Desk Technician position at SNI Companies?
Use the Apply button above to submit your application directly to SNI Companies. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Service Desk Technician position at SNI Companies located?
This position is based in Silver Spring. SNI Companies has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
How much does the Service Desk Technician role at SNI Companies pay?
SNI Companies has posted a compensation range of $60k to $65k for this position. Final offers typically vary based on candidate experience, location, and internal salary bands.
When was the Service Desk Technician role at SNI Companies posted?
This role was posted on April 15, 2026 (60 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Service Desk Technician role at SNI Companies entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements SNI Companies has listed.
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