We are hiring a Service Desk Technician to support end users across a multi-platform organization. This role is the first point of contact for IT support and focuses on resolving technical issues, supporting users, and maintaining a strong service experience.

What You’ll Do:

• Provide Tier 1 support via phone, email, chat, and ticketing systems
• Troubleshoot hardware, software, network, and access issues
• Support Microsoft 365, Windows, macOS, VPN, and mobile devices
• Manage user accounts, password resets, and permissions (Active Directory/Azure AD)
• Document issues and resolutions within the ticketing system
• Escalate complex issues to Tier 2/3 teams
• Assist with onboarding and offboarding of employees

What We’re Looking For:

• Over 2 years of experience with IT support or service desk environments
• Experience with Microsoft 365, Windows, and Active Directory
• Familiarity with ticketing systems (ServiceNow, Jira, or similar)
• Basic understanding of networking (TCP/IP, DNS, VPN, Wi-Fi)
• Clear communication and ability to support non-technical users

Nice to Have

• Experience with macOS and endpoint management tools (Intune, SCCM, JAMF)
• Exposure to ITIL processes
• Certifications such as CompTIA A+, Network+, Security+, or ITIL