Contractor Member Strategy Office

Description

Navy Federal Credit Union is seeking a highly skilled User Experience (UX) Design Contractor to support the modernization of internal tools used by Member Service Representatives. This work supports the transition away from a legacy system that is reaching end of life replacing it with modern scalable and user-centered solutions.

This role will partner closely with User Experience Product Management and Engineering teams to design efficient intuitive tools that improve employee workflows and enhance the overall service experience for members. The contractor will work with teams leveraging Microsoft Dynamics and deliver high-quality development-ready design solutions aligned with enterprise standards.

Key Responsibilities

Design modern intuitive user experiences for internal tools used by Member Service Representatives

Translate legacy system functionality into streamlined user-centered workflows and interfaces

Create high-fidelity user experience and user interface designs ready for development handoff

Apply and contribute to the enterprise design system to ensure consistency accessibility and scalability

Collaborate with Product Owners Business Analysts and Engineering teams (including Microsoft Dynamics developers) to define and refine requirements

Participate in intake refinement and planning activities to ensure designs are complete and ready for development

Identify gaps inefficiencies and risks in legacy workflows and propose improved design solutions

Support usability validation and iterate based on user and stakeholder feedback

Ensure alignment with compliance accessibility and enterprise design standards

Required Qualifications

5 years of experience in User Experience (UX) design User Interface (UI) design or product design

Strong portfolio demonstrating end-to-end UX design across complex or enterprise applications

Experience working with and contributing to design systems (Figma preferred)

Proven ability to deliver development-ready designs with clear interaction specifications

Experience collaborating directly with engineering teams in Agile environments

Preferred Qualifications

Experience designing internal tools or employee-facing platforms (e.g. call center operations or service tools)

Experience working with Microsoft Dynamics (Dynamics 365 or similar enterprise platforms)

Experience modernizing or replacing legacy systems

Understanding of accessibility standards including Web Content Accessibility Guidelines (WCAG)

Experience in financial services or other regulated industries

Tools & Technologies

Figma (design prototyping and design system usage)

Microsoft Dynamics (preferred experience)

Agile delivery tools (such as Azure DevOps or Jira)

Collaboration tools (Microsoft Teams and Microsoft 365 suite)

Success Measures

Delivery of high-quality development-ready designs that reduce ambiguity for engineering

Improved usability and efficiency for Member Service Representative workflows

Consistent application of design system standards

Strong collaboration across User Experience Product and Engineering teams

Engagement Details

Contract role supporting internal tool modernization efforts

Embedded within a centralized User Experience team

High collaboration with cross-functional Digital and Engineering partners

Additional Details

• Hybrid Status : FT Remote
• Alternate Job Title : UX Design Contractor Member Service Representative Tools Modernization
• MSO Contractor Titles : Designer - UX Content Conversation Designer
• Contractor Experience Level : 2

Employment Type : Full Time

Experience: years

Vacancy: 1