Customer Success and Operations Associate (Inbound Calls)

About Us

SMB Deal Hunter

is the fastest-growing media-first investment platform in small business mergers and acquisitions (M&A). Each week, we connect a network of over 200,000 buyers, operators, and investors. Our mission is to revolutionize how small businesses and entrepreneurs access opportunities in the M&A space. We prioritize innovation, accessibility, and impactful outcomes for all stakeholders.

About the Role

We're looking for a high-energy, organized, and personable Customer Success Associate to join our team. This is an entry-level role, perfect for a recent grad or someone with 0–2 years of experience who's eager to learn.

This is a phone-heavy role (5–10 inbound calls/day) where you’ll speak directly with business owners, guide them through our process, and ensure they have a great experience entering our network. You’ll be the first point of contact for sellers—setting the tone, building trust, and helping us maintain high-quality deal flow.

If you're someone who is confident on the phone, quick to learn, and excited about business and entrepreneurship, this is a great opportunity to get hands-on exposure to the world of M&A from day one.

What You’ll Do

• Take

inbound calls from business owners

(5–10/day)

• Ask structured questions to understand their business (revenue, operations, goals, etc.)
• Build quick rapport and make sellers feel comfortable and confident
• Log and organize information cleanly in our systems
• Match sellers with the right buyers in our network
• Follow up with sellers as needed to keep things moving
• Ensure a smooth, professional experience from first call onward

What We’re Looking For

• Strong communicator,

especially on the phone

• High energy + personable
• people naturally feel comfortable talking to you
• Organized + detail-oriented
• Fast responder
• you don’t let things slip
• Curious about business
• you like understanding how companies work
• Comfortable following a structured process

What This Is (and Isn’t)

• This is not a hard sales role — sellers are not paying us
• This

does

require confidence guiding conversations and asking good questions

• This is not just email or chat support — you’ll be on the phone daily

Who This Is For

• Recent grads (business, communications, finance, or any field — degree not required)
• Early-career candidates (0–2 years) who want hands-on exposure to real businesses
• People with strong people skills and a hunger to learn
• Individuals with a genuine interest in business, entrepreneurship, or investing (you’re curious how companies work)

You don’t need experience in M&A, finance, or sales — we’ll train you on everything — but this role is best suited for someone who is excited to learn about businesses and speak with owners daily.

Bonus (not required):

• Experience in customer success, sales, or support

Compensation

• $3,000 – $3,500 CAD/month base
• Performance bonus

based on activity (calls handled, response times, follow-ups), quality (clear notes, accurate info, professionalism), and ownership (staying on top of tasks, not letting things slip)

• 1099 contractor role
• Fully remote

Why This Role Is Interesting

• Speak directly with

real business owners

• Get exposure to

how businesses are bought and sold

• Work in a fast-paced, entrepreneurial environment
• Opportunity to grow into other roles over time

How to Apply

Please email hiring@smbdealhunter.xyz with:

• Your resume
• A

1–2 minute Loom video

telling us about your background, why you’re interested in this role, and something fun or interesting about you

• Use the subject line:

“I’m your next Customer Success and Operations Associate”

We include this requirement intentionally to see who pays attention to detail. Applications that do not follow this instruction will not be considered.