Residential Housing Manager

POSITION TITLE Residential Housing Manager

REPORTING TO Vice President Property Management

Date of Preparation/Revision April 2026

POSITION SUMMARY

This position is responsible for day-to-day operations in the Residential Homes Division, including unit rental, the collection of rents, monitoring cash receipts, co-ordinating maintenance and being the primary point of contact for contractors, maintenance team and all tenants and prospective tenants’ queries, needs and concerns.

PRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITY

Home Turnovers

• Review tenant applications, perform reference checks
• Approve/decline applications
• Arrange viewings
• Prepare lease
• Schedule and perform entrances and exits
• Complete condition reports
• Prepare Security Deposit Refunds
• Co-ordinate necessary maintenance with contractors and maintenance technicians
• Coordinate keys and maintenance for short-term rentals organized through the Atlantic Police

Academy and their training agencies

• Coordinate cleaning and maintenance of short-term rentals between occupants

Rent Processing/Accounts Receivable

• Process monthly rents
• Address all aspects of collections including tenant contact and payment schedules
• Implement and administer all Island Regulatory and Appeals Commission related functions of the division
• Implement Annual Rent Increase

Unit Maintenance (with assistance from Property Manager)

• Determine maintenance and repair requirements in turnover units
• Determine the amount, if any, of damage deposit to be withheld from exiting tenant
• Initiate work order for maintenance, repairs and contract work
• Assist in organizing and scheduling work
• Determine extent of capital improvements and subsequent budgeting and implementation

Administrative Duties

• Prepare and maintain Residential budget
• Update and maintain computer and manual tenant files
• Organize and maintain work schedules and tenant incoming and outgoing reports
• Assist Property Management Assistant when required
• Meet with Property Manager and VP Property Management on a bi-weekly basis to discuss Property Management regarding issues, concerns, policies and procedures

Tenant Relations

• Answer questions, concerns and inquiries regarding policy or needs of tenants
• Resolve issues
• Ongoing visual inspection of subdivision and ensuring tenant compliance with rules and policies

POSITION SPECIFICATIONS

Education and Training

• Post-secondary courses in business, accounting, and strong Microsoft Office skills, especially with Excel, Word, and Outlook.

Experience

• Two years of experience in property management and rental properties would be considered an asset
• Two years of experience in management position dealing with customer concerns

Skills and Knowledge

• Proficient with Microsoft Word, Microsoft Office and Excel
• Excellent interpersonal and communication skills
• Good organizational skills

WORKING CONDITIONS

Scheduled Working Hours

• This is a full-time position with regular office hours. There is a requirement for some flexibility to accommodate tenant’s schedules

Physical, Mental and Visual:

• This position requires ability to attend to details, ensuring data entry is correct
• Ability to multi-task while effectively managing occasional high-pressure situations
• A flexible and resilient personality for dealing with work order requests and rent payments
• Willingness to learn and become proficient in the use of the VueWorks property management software and the Multiview accounting system.

COMPENSATION AND BENEFITS

Salary – $53,195 to $63,830

Vacation – Starting at 3 weeks per year

Benefits – Long-Term disability, health, dental, life insurance and pension