SLEEVER International (member of CCL Label) is a France-based global leader in heat-shrink sleeve technology, with over 50 years of experience in consumer and luxury goods packaging, including 25 + years presence in North America. Operating on five continents, we deliver innovative, high-quality, and customizable packaging solutions that integrate film production, sleeve converting, machine design, and service support. Our expertise is recognized by numerous industry awards, and our commitment to environmental sustainability drives ongoing innovation to help preserve the planet.

We are looking for

SLEEVER International is seeking a Customer Service Representative to join our Machine Division on a 20-month maternity leave contract. This role supports our service technicians by providing exceptional customer service and coordinating sales administration, spare parts, and service activities.

The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment while collaborating effectively with customers, service teams, suppliers, and internal departments.

In this role, you will:

· Prepare quotations for spare parts and service and follow up with Customer

· Verify and prepare Purchase Orders: Items, quantities, prices, delivery time, payment terms, delivery information

· Organize and manage spare part shipping

· Coordinate domestic and international shipments, liaise with carriers, schedule pickups, and ensure customs compliance

· Manage shipping supplies

· Manage Client invoicing

· Assist Field Service Technician travel arrangements

· Management of Customer Service Schedule

· Manage Customer complaints

· Conduct monthly inventory counts, complete reconciliations, and stock replenishment.

· Prepare Sales reports for monthly and annual meetings and assist with other month end reports

· Responsible for Sales Administration (Service and Spare parts) with all Equipment Customers in North America (Canada, USA, Mexico).

· File all documents

· Back up for office admin

You have:

· 2+ years customer service/admin experience (preferred)

· College or university degree

· Excellent verbal and written communication skills in English

· Strong organizational and time management skills; ability to prioritize and work under pressure

· Proficient in Microsoft Office; SAP knowledge an asset

· Shipping knowledge (Incoterms, carrier coordination, customs)

· Ability to regularly lift up to 25lbs

· Fluency in French and Spanish are assets

What we offer

· Competitive salary ($43K–$46K)

· Comprehensive total rewards package.

· Opportunity to work with market leaders in sleeve labels in an exciting environment.

· Ambitious, dynamic corporate culture focused on innovation and continuous improvement.

Sleever International is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We do not discriminate on any characteristics protected by law.

We thank you for your interest; however, please note, only candidates selected for an interview will be contacted. If interested please send your resume to recruitmentNA@sleever.com

Pay: $43,000.00-$46,000.00 per year

Benefits

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person