Psychotherapy Virtual Clinic Administrator / Coordination -Canadian Applicants Only

Join Our Dynamic Team as a Clinic Coordinator!

Are you an outgoing, detail-oriented, and efficient professional looking to make a real impact? Ready to be part of a vibrant team where your skills and expertise are valued and celebrated?

Be the Heart of Our Team. We’ll Support the Rest.

Our admin team is the backbone of our practice—you keep everything moving so our therapists can focus on what they do best. We know the work you do matters, and we make sure you feel supported every step of the way.

You’ll be joining a team that values collaboration, kindness, and growth—for our clients, for our therapists, and for you.

What We Offer

• Competitive Compensation
• Supportive Environment
• Work from the comfort of your home

What You’ll Do:

• VIrtual Support: Provide exceptional support to our Psychotherapy practice, assisting with client bookings, payments, insurance billing, and managing intake & consent forms.
• EMR support: Use the Jane practice management system to maintain accurate client records, billing processes, and administrative integrity
• Client Interaction: Welcome clients to the office, answer client calls and emails, and process payments at the end of sessions with professionalism and compassion.
• Quality Assurance: Ensure all administrative tasks are completed accurately, including follow-ups on payments, securing payment information, and uploading secure documents. Manage booking software, including schedules and treatments offered.

To Succeed in This Role:

• Prior mental health clinic experience is a must
• You are able to use technology platforms, such as Google Workspace Apps and Jane app
• You have experience working in a mental health clinic
• You live in Canada
• You will excel if you possess excellent communication skills and the ability to lead and promote the vision of the clinic.
• You must be extremely organized, thinking 10 steps ahead, with the ability to see the big picture with an entrepreneurial mindset.
• You have a passion for helping others, as you will be the primary point of contact for our clients.

Qualifications

• 2-3 years of experience in Mental Health Client Care and Customer Service
• Psychology undergraduate students and graduates are welcome!

Skills & Attributes of Our Ideal Candidate:

• Dynamic, self-motivated individual with the ability to work independently, proactively, and well under pressure.
• Strong communication skills with the ability to communicate professionally and compassionately.
• Confidence in sharing ideas and constructive feedback to help us grow.
• Ability to juggle multiple projects simultaneously, meeting deadlines and keeping promises.
• Tech-savvy, with experience using Google Drive Suite, Gmail, Dropbox, Mac, and Windows.
• Knowledge of Jane app is an asset.
• An appetite for innovation and simplicity with a strong process orientation.
• Ability to work autonomously and collaboratively with a talented team.

Application Process: Please submit your CV/resume and cover letter to anna@skytherapies.ca

For more info on our practice, check out our website: www.skytherapies.ca

Position Details

• Part-time, 10-15 hours per week
• Flexible schedule, including weekends
• 100% virtual / remote

Job Type: Part-time

Pay: $21.00-$25.00 per hour

Experience

• mental health office admin: 1 year (Required)

Work Location: Remote