IT/Desktop Support (Backfill)

As an IT Desktop Support Technician, you will be responsible for providing on-site IT infrastructure field support with a minimum of 2 years of experience. Your key responsibilities will include:

• Troubleshooting hardware, software, and operating system issues without violating hardware warranty or customer security compliance requirements
• Installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals
• Basic knowledge of enterprise LAN and WAN setups, smart hand activities, and the ability to lift/move computer equipment up to 50 lbs
• Expertise in desk-side support, PC break/fix, basic Windows administration, and knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
• Smart hand support for peripheral and networking hardware, including monitors, keyboards, routers, switches, etc.
• Troubleshooting systems and networks using deductive reasoning skills and resolving end-user network cabling issues
• Experienced in repeat call analysis, problem management, and preventive actions

Qualifications required for this role include:

• Excellent written and oral communication skills, client management, and people skills
• Ability to work with deadlines, take proactive ownership, and work with a sense of urgency
• Preferably an Associate Degree in Electronics and CompTIA A+ Certification
• Experience with ticketing tools (ServiceNow / Remedy etc.)
• Non-technical skills such as good customer management, oral and written communication, ability to work independently or as part of a team, and flexibility in work schedules

This role will require you to be customer-oriented, result-driven, passionate about your work, and capable of working effectively with minimal supervision. As an IT Desktop Support Technician, you will be responsible for providing on-site IT infrastructure field support with a minimum of 2 years of experience. Your key responsibilities will include:

• Troubleshooting hardware, software, and operating system issues without violating hardware warranty or customer security compliance requirements
• Installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals
• Basic knowledge of enterprise LAN and WAN setups, smart hand activities, and the ability to lift/move computer equipment up to 50 lbs
• Expertise in desk-side support, PC break/fix, basic Windows administration, and knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
• Smart hand support for peripheral and networking hardware, including monitors, keyboards, routers, switches, etc.
• Troubleshooting systems and networks using deductive reasoning skills and resolving end-user network cabling issues
• Experienced in repeat call analysis, problem management, and preventive actions

Qualifications required for this role include:

• Excellent written and oral communication skills, client management, and people skills
• Ability to work with deadlines, take proactive ownership, and work with a sense of urgency
• Preferably an Associate Degree in Electronics and CompTIA A+ Certification
• Experience with ticketing tools (ServiceNow / Remedy etc.)
• Non-technical skills such as good customer management, oral and written communication, ability to work independently or as part of a team, and flexibility in work schedules

This role will require you to be customer-oriented, result-driven, passionate about your work, and capable of working effectively with minimal supervision.