Information Technology Desktop Support (L1)
Sky Systems, Inc. (SkySys)Role Overview
Sky Systems, Inc. (SkySys) is hiring a entry-level Information Technology Desktop Support (L1). This is a full-time hybrid role, based in New York. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
End User Desk-side Support
5 days Onsite Role
Address: 111 West 33rd Street 5th Floor
New York, NY 10001
Desktop/Deskside Support Level 1 (L1) acts as the initial, front-line contact for end-users, providing basic technical troubleshooting for hardware, software, and peripheral issues. They handle routine tasks like password resets, software installations, and peripheral setups, typically following established procedures (SOPs) or scripts to resolve common problems.
Key Responsibilities & Tasks
- Initial Troubleshooting: Diagnosing basic hardware (PC/laptop) and software issues, often remotely or at the user's desk.
- Support Channels: Managing tickets, phone calls, emails, and chat requests from users.
- Hardware/Software Setup: Installing, configuring, and updating operating systems, applications, and hardware peripherals.
- Account Management: Performing password resets, unlocking accounts, and basic Active Directory tasks.
- Documentation: Creating and updating tickets in helpdesk software and updating knowledge base articles.
Qualifications and Skills
- Experience: 0–3 years of experience in IT, often considered an entry-level position.
- Technical Skills: Basic knowledge of Windows 10/11, Microsoft Office 365, Active Directory, and PC hardware components.
- Soft Skills: Strong communication, customer service, and problem-solving skills under pressure.
Frequently Asked Questions
How do I apply for the Information Technology Desktop Support (L1) position at Sky Systems, Inc. (SkySys)?
Use the Apply button above to submit your application directly to Sky Systems, Inc. (SkySys). Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Information Technology Desktop Support (L1) role at Sky Systems, Inc. (SkySys) remote or in-office?
This is a hybrid role based in New York. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Information Technology Desktop Support (L1) at Sky Systems, Inc. (SkySys) earn?
Sky Systems, Inc. (SkySys) has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Information Technology Desktop Support (L1) role at Sky Systems, Inc. (SkySys) posted?
This role was posted on March 18, 2026 (82 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Information Technology Desktop Support (L1) role at Sky Systems, Inc. (SkySys) entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Sky Systems, Inc. (SkySys) has listed.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start