IT Compliance Analyst (Technical Account Manager)

**Organization Summary**

SIRKit is a Managed Service Provider (MSP) established in 2007. We deliver efficient service by focusing on documented, repeatable processes and automation. Our work's efficiency allows us to deliver significant value to our clients while compensating our team fairly. Our clients are accustomed to a friendly, outgoing, and engaging experience, and every person on our team is responsible for maintaining that experience. Our mission is to build long-term relationships, be accountable, and protect our partners.

• *We expect all our employees to live our values**:
• **Security First** - Protecting you; above everything else.
• **One Team**- Together, we are unstoppable.
• **Driven to Succeed**- Competent and confident in everything we do.
• **Make it Happen** - We Take Ownership and get it done
• **Kaizen** - Dedicated to continuous improvement.
• **We F**ing Care** - Passionate service that demonstrates commitment to our team, clients, and business partners.
• *What's great about SIRKit?**

SIRKit provides an inclusive environment of like-minded technology professionals working towards a common goal. We put service ahead of sales, as our company was built by and is still run by technicians; our leadership team is entirely composed of former technicians. We pride ourselves on hiring the best, compensating fairly, and having fun on the job. We don’t compromise on technology or security and always ensure we provide the best solutions. We hire and train before we grow, so we’re not playing catch up. We embody the Kaizen mindset, and we’re always willing to do the work to improve and solve issues.

• *Additionally, we provide the following great benefits to our team**:
• Three weeks of vacation starting and four weeks after three years
• Six personal days per year
• Hybrid in office/work from home working schedule
• Quarterly profit - sharing bonuses
• Medical and dental benefits
• RRSP matching program
• Free lunch every Friday
• Friday Happy Hour
• 1.5x paid overtime
• Open pay bands, accountability, and growth options
• Paid training and certifications
• Fun social events
• Leave 2 hours early before long weekends to beat the traffic

Don’t take our word for it; here’s some feedback from our team:

• *Compliance Analyst, 4 years with SIRKit**:

SIRKit is very open to feedback. Everyone's opinions matter and if there's a process that can be improved, we don't get caught up in months of discussions and approvals from higher-ups. We can go from an idea in an L10 meeting one week to having it fully implemented the next week.

• *Service Dispatcher, 1 year with SIRKit**:

SIRKit Management cares about their employees. SIRKit created a fun, inclusive work environment for all to grow and learn in.

• *Service Technician, 1 year with SIRKit**:

Coffee trips and lunches bought for the office along with the social events

vCIO, 6 months with SIRKit:

What's great about SIRKit? - What's not great about SIRKit! How everyone cares about providing solution-based services and not break-fix. How the culture is very supportive and close "family". Everyone is out to help each other, and we all work towards a common goal

• *Practicum Student**:

“As a student, working at Sirkit has been an incredible introduction into the IT industry! I strongly feel like the effort I put in is reciprocated by everyone here! The culture is great, and everyone is eager to share their experiences. I don’t think there’s a better place to spend a summer while in between school.”

• *Job Summary**

Reporting to the Proactive Manager, the Compliance Analyst is responsible for developing relationships with our clients’ VIPs and helping them advance their business by utilizing SIRKit’s standards. Day-to-day, the Compliance Analyst meets with clients, visits their offices, performs technology standards alignment, and collaborates with our vCIOs to develop technology strategy for our clients. Working with the other proactive team members, the Compliance Analyst has a crucial role in ensuring SIRKit and our clients are successful.

• *Job Duties and Responsibilities**
• Develop and maintain a positive, professional relationship with our customers
• Develop and maintain high technical knowledge of the customer environment
• Develop and perform technology compliance checks
• Propose solutions for clients’ issues and collaborate with vCIOs to identify growth opportunities
• Work with key contacts to build relationships and learn about the inner workings of their business
• Onboard clients and complete upfront technical assessments
• Create and maintain detailed documentation of the customer's environment
• Identify, document, and help plan resolution of client technology risks
• Perform scheduled onsite and remote proactive checks and maintenance
• Analyze service trends for your clients and prioritize standards alignment to reduce tickets
• Build project plans in conjunction with the vCIO and Projects Team to bring clients into alignment
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