Onsite IT Support Specialist for Healthcare Needs

Excel as an Onsite IT Support Specialist in a healthcare environment. Provide crucial technical assistance, maximizing efficiency for end-users through effective hands-on support and rapid issue resolution. In this full-time role, your responsibilities will focus on resolving end-user technology issues, ensuring a smooth operation of computer systems in healthcare settings. With a primary emphasis on direct support, the position requires proactive engagement with users and swift resolution of IT requests. This is a 100% onsite position that demands a solid background in IT support, especially within healthcare environments. Key Responsibilities:

• Provide first contact support via multiple channels
• Build rapport with service desk customers
• Prioritize service requests to meet SLA standards
• Record and document incident-solving processes
• Deploy software and perform in-person hardware support Requirements:
• College diploma or university degree in computer science
• 1+ years of IT help desk experience
• Relevant IT certifications preferred (e.g. MSCE, MCP)
• Hands-on experience with desktop and server OS
• Strong communication and interpersonal skills Leverage your IT support skills to enhance technology operations in the healthcare sector, ensuring efficient user experiences.