Customer Support Representative (Multi Channel)

<h3><strong>The Mission: Eliminate Fear</strong></h3> <p>Health insurance is complicated, expensive, and intimidating. At <strong>SimplyInsured</strong>, we are on a mission to eliminate that fear. We empower small business owners—the backbone of the economy—by making the enormous task of providing health insurance transparent, accessible, and dead-simple.</p> <p>Born in Y-Combinator and backed by top-tier investors like <strong>Bessemer Venture Partners</strong>, we are disrupting a convoluted industry. We aren’t just a platform; we are a lifeline for over 20,000 customers.</p> <h3><strong>The Role: The Face of the Mission</strong></h3> <p>As a <strong>Customer Support Representative,</strong> you are on the front lines of our mission. You are the voice of calm in a confusing industry. You won't just be "processing tickets"—you will be guiding real people through some of the most important decisions they make for their families and employees.</p> <p>This is a multi-channel role (Phone, Chat, Email) where your empathy, speed, and problem-solving skills will directly impact our growth and customer loyalty.</p> <h3><strong>How You’ll Make an Impact</strong></h3> <ul> <li><strong>Be a Trusted Guide:</strong> Help potential customers navigate our online shopping experience, helping them find the perfect health insurance quotes for their teams.</li> <li><strong>Solve Real Problems:</strong> Resolve administrative and billing questions with urgency and clarity. Your goal is to turn a "stressful question" into a "seamless resolution."</li> <li><strong>Master the Stack:</strong> Use industry-leading support tools and CRMs to document interactions and ensure no customer is left behind.</li> <li><strong>Advocate for Change:</strong> You have a front-row seat to our customers’ challenges. You are empowered to propose product and process improvements directly to our leadership team.</li> <li><strong>Deliver "Delight":</strong> Maintain high productivity in a fast-paced, high-volume environment while keeping a "people-first" attitude.</li> </ul> <h3><strong>What You’ll Bring</strong></h3> <ul> <li><strong>Experience:</strong> 1-2 years in a customer-facing role (Support, Retail, or Sales) in a remote, startup environment.&nbsp;</li> <li><strong>Communication:</strong> Exceptional oral and written skills. You can explain complex topics in a way that is easy to understand.</li> <li><strong>Tech-Savvy:</strong> Familiarity with support ticketing systems (like Zendesk, Freshdesk, or Salesforce) and the ability to multitask across several tabs and tools.</li> <li><strong>Empathy:</strong> A genuine passion for helping people and a desire to support small business owners.</li> <li><strong>Reliability:</strong> Ability to work a consistent schedule of <strong>8:30 am – 5:00 pm CST, Monday through Friday.</strong></li> </ul> <p>&nbsp;</p> <h3><strong>What We Offer</strong></h3> <ul> <li><strong>World-Class Benefits:</strong> 100% Company-paid Medical, Dental, and Vision coverage for you <strong>and your dependents.</strong> This is a rare benefit that ensures your family is as protected as our customers.</li> <li><strong>Work from Anywhere:</strong> This is a 100% remote position (must be based in the U.S.).</li> <li><strong>Generous Time Off:</strong> "Take what you need" vacation policy to ensure you stay refreshed.</li> <li><strong>Growth Culture:</strong> A values-based environment where your "obligation to dissent" and your ideas for improvement are actually heard.</li> </ul> <h3><strong>Compensation</strong></h3> <p><strong>Starting Base Salary: $15.00 per hour</strong> <em>Note: This is the base hourly rate. We offer a robust benefits package that significantly increases the total value of your compensation.</em></p> <h3><strong>Our Commitment to Diversity</strong></h3> <p>We are driven by the diversity of our backgrounds. Research shows that candidates from underrepresented backgrounds—including women and people of color—often apply only if they meet 100% of the criteria.</p> <p>At SimplyInsured, we want to change that. If you are passionate about our mission and have a heart for service, we want to hear from you—even if you don't check every single box.</p> <p><em>SimplyInsured is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</em></p>