Supervisor, Growth and Development

<div class="content-intro"><h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Overview</span></h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Shift4 (NYSE: FOUR)</strong>&nbsp;is boldly redefining commerce by simplifying complex payments ecosystems across the world.&nbsp;As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for&nbsp;hundreds of&nbsp;thousands of businesses in virtually&nbsp;every industry. For more information, visit&nbsp;<a href="http://www.shift4.com/" target="_blank">www.shift4.com</a>.</span></p> </div> </div> </div></div><h3><strong>Responsibilities</strong></h3> <ul> <li>Supervise and oversee daily operations of the Growth &amp; Development team to meet department goals and SLAs.</li> <li>Coach, mentor, and provide ongoing feedback to team members to support skill development, performance improvement, and career growth.</li> <li>Monitor workflow and assign tasks based on team capacity and priorities.</li> <li>Serve as the primary escalation point for complex inquiries, resolving issues promptly and professionally.</li> <li>Analyze performance metrics and prepare reports to track progress, identify trends, and recommend improvements.</li> <li>Collaborate with cross-functional teams (Sales, Marketing, Training, and Operations) to support business growth initiatives.</li> <li>Ensure consistent application of company policies, processes, and procedures across the team.</li> <li>Assist in developing and implementing training programs and process documentation to improve team efficiency and product knowledge.</li> <li>Drive initiatives to enhance the customer and merchant experience, ensuring service quality and satisfaction.</li> <li>Partner with leadership to develop individual and team objectives aligned with department and company strategy.</li> <li>Promote a culture of accountability, collaboration, and continuous learning.</li> <li>Stay current on industry trends, product updates, and best practices to guide team development.</li> <li>Perform other duties and special projects as assigned by management.<br><br></li> </ul> <h3><strong>Qualifications</strong></h3> <ul> <li>High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.</li> <li>2+ years of supervisory or team lead experience in sales support, operations, or customer success.</li> <li>Strong leadership skills with proven experience coaching and developing high-performing teams.</li> <li>Excellent organizational, time management, and problem-solving abilities.</li> <li>Proficiency in Microsoft Office Suite, Google Workspace, and CRM platforms (e.g., Salesforce).</li> <li>Strong written and verbal communication skills; able to convey feedback effectively.</li> <li>Ability to manage multiple priorities in a fast-paced, evolving environment.</li> <li>Demonstrated ability to collaborate with cross-functional teams to achieve shared goals.</li> <li>Experience in payment processing, SaaS, or financial services industries is a plus.<br><br></li> </ul><div class="content-conclusion"><p><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><em>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.</em></span></p> <hr> <p>&nbsp;</p></div>