Onsite POS Installer, Senior Associate

Full Timesenior

Pensacola, Florida, United StatesPosted 2 days ago

Job Description

<div class="content-intro"><h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">Overview</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit <a href="http://www.shift4.com/" target="_blank">www.shift4.com</a>. </div> </div> </div></div>  The Onsite POS Installer, Associate is responsible for the full integration of Point-of-Sale (POS) systems and peripherals at merchant locations. This role requires technical expertise, coordination with merchants, and training clients on the POS ecosystem. Installers will also participate in enterprise-level projects and assist with feedback on software/hardware beta testing. This role is in the Pensacola FL area.  Responsibilities: ●    Perform complete POS system and peripheral installations, including hardware, software, network setup, and configuration. ●    Conduct site surveys and troubleshoot network or cabling issues. ●    Test hardware, software, and credit card processing with minimal remote support. ●    Provide merchant training on POS systems and ensure satisfaction during and after installation. ●    Document installations and provide photos of work performed. ●    Participate in enterprise account installations under the guidance of Tier 2/3 installers or managers. ●    Travel locally (within 200 miles) and occasionally nationally for installations as needed.  ●    Maintain inventory of equipment and manage requisitions. ●    Participate in recurring training on the Shift4 product suite. ●    Track and submit monthly expense reports. ●    Adhere to safe driving practices and maintain reliable transportation. ●    Work flexible hours, including on-call, early mornings, late nights, and weekends as required. Qualifications: ●    High school diploma or equivalent; Bachelor’s degree in a technical field preferred. ●    At least 1 year of experience installing or supporting POS products. ●    Technician background in network/computer troubleshooting or installation. ●    Experience with hand tools and lifting up to 50 pounds. ●    Proficiency in Microsoft Office Suite and Google Docs. ●    Good driving record and willingness to travel on short notice. ●    Friendly, professional, and enthusiastic demeanor. ●    Ability to follow directions, retain new information quickly, and exercise good judgment. ●    Preferred: technical certifications (CompTIA A+, Net+, MCP), 2+ years of customer service/technical support, experience in banking/credit card processing, fielding escalations, bilingual (English/Spanish).  <div class="content-conclusion">We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. <hr>  </div>