End User Support Specialist

We are hiring a Freelance EUC L1 / Smart Hands Support Engineer for onsite IT support assignments in Headingley, Manitoba, Canada.

Company: Sharp Brains Solutions Location: Headingley, Manitoba, Canada Job Type: Freelance / Contract / On-Demand Dispatch Support Work Model: Onsite Key Responsibilities:

• Provide onsite EUC L1 and Smart Hands support
• Troubleshoot desktops, laptops, printers, and peripheral devices
• Perform hardware installation, replacement, and basic break/fix support
• Support IMACD activities (Install, Move, Add, Change, Dispose)
• Assist with basic network connectivity and cabling tasks
• Update tickets and document completed work activities
• Coordinate with remote technical teams and follow operational procedures Required Skills:
• Experience in Desktop Support, EUC Support, or Smart Hands support roles
• Knowledge of Windows OS, hardware troubleshooting, and basic networking
• Familiarity with ticketing systems and onsite support procedures
• Good communication and troubleshooting skills
• Ability to work independently in onsite environments Preferred:
• Previous field support or data center support experience
• Own transportation and basic toolkit preferred
• Availability for short-notice or on-demand assignments