sales engineer - technical support

Education: Other trades certificate or diploma. Recording arts technology/technician. Audiovisual communications technologies/technicians, other. Music technology. or equivalent experience. Asset languages: Spanish; Castilian. Work setting: Remote location. On-site customer service. Live, special event or ceremonial program. Electronic. Level of expertise: Recording engineer. Tasks: Read blueprints to determine dimensions of structure or system and material requirements. Assess client's needs and resources to recommend the appropriate goods or services. Develop reports and proposals to illustrate benefits from use of good or service. Deliver sales presentations. Provide input into product design where goods or services must be tailored to suit client's needs. Consult with clients after sale to provide ongoing support. Review and adapt information regarding product innovations, competitors and market conditions. Train customers' staff in the operation and maintenance of equipment. Provide clients with presentations on the benefits and uses of goods or services. Resolve product and service related problems. Troubleshoot problems related to equipment. Provide customer service. Operate audio-visual equipment. Professionalism in customer service. Assist with installation of audiovisual equipment and help in resolving problems during use. Determine product specifications. Supervision: No supervision responsibility. Computer and technology knowledge: Salesforce. MS Excel. MS Office. MS Outlook. MS PowerPoint. MS Word. AutoCAD. Microsoft Visio. Area of work experience: Music recording industry. Market analysis. Area of specialization: Audio/audio-visual. Technical support. Security and safety: Valid passport. Transportation/travel information: Willing to travel. Valid driver's licence. Personal suitability: Excellent oral communication. Excellent written communication. Screening questions: Are you authorized to work in Canada?. Do you have experience working in this field?. Do you have the equipment you need to work from home (like internet and a workspace)?. Do you meet the language requirements listed in the job posting?. Employment terms options: Flexible hours. Experience: 3 years to less than 5 years. Employment terms options: Day. Workplace information: Hybrid. Health benefits: Dental plan. Disability benefits. Health care plan. Financial benefits: Group insurance benefits. Life insurance. Registered Retirement Savings Plan (RRSP). Other benefits: Deferred Profit Sharing Plan (DPSP). Free parking available. Learning/training paid by employer. On-site amenities. On-site recreation and activities. Other benefits. Paid time off (volunteering or personal days). Parking available. Variable or compressed work week. Wellness program.