Customer Success Lead with ServiceTitan
ServiceTitan, Inc.Role Overview
ServiceTitan, Inc. is hiring a Customer Success Lead with ServiceTitan. This is a full-time role in Québec City. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Lead customer success initiatives as a Customer Success Lead. Foster relationships and drive engagement while maximizing customer outcomes through effective utilization of ServiceTitan's tools and resources. This role is centered on managing key client relationships and ensuring their needs are met through proactive communication and support.
You will identify customer pain points and facilitate resolutions, aim to improve customer satisfaction, and advocate for innovative strategies to optimize their use of the platform. Contributing to feedback loops for continuous improvement is also essential. Key Responsibilities:
- Manage interactions with a designated portfolio of accounts
- Build strong senior-level customer relationships
- Implement strategies that demonstrate ROI for clients
- Facilitate product training and customer success workshops
- Document customer interactions and feedback for product improvement Requirements:
- 2+ years of experience in customer success or sales roles
- Strong analytical and problem-solving capabilities
- Excellent written and verbal skills
- Highly organized and detail-oriented
- Experience with CRM systems is advantageous Enhance customer experiences and promote long-term loyalty through dedicated engagement and exceptional service practices.
Frequently Asked Questions
How do I apply for the Customer Success Lead with ServiceTitan position at ServiceTitan, Inc.?
Use the Apply button above to submit your application directly to ServiceTitan, Inc.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Lead with ServiceTitan position at ServiceTitan, Inc. located?
This position is based in Québec City. ServiceTitan, Inc. has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Lead with ServiceTitan at ServiceTitan, Inc. earn?
ServiceTitan, Inc. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Lead with ServiceTitan role at ServiceTitan, Inc. posted?
This role was posted on April 28, 2026 (41 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Success Lead with ServiceTitan role at ServiceTitan, Inc. entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements ServiceTitan, Inc. has listed.
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