Role Overview
Semrush is hiring a mid-level Customer Success Manager, Enterprise APAC (Strategic Customer Success Team). This is a full-time role in New Delhi. Part of Semrush's Marketing Ops hiring, posted 6 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
- Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities. Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiations
- Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact
- Key Account Business Reviews: Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions
- Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance
- Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers industry, and competitive intelligence to identify opportunities and threats.
- Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customer's specific needs and business objectives. Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively, focusing on driving time to value and ensuring the customer sees immediate impact
- Identify Growth Opportunities: Consistently evaluate your customer's unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades
Apply for this job
Lauren Fahy
Talent Acquisition Partner
Frequently Asked Questions
How do I apply for the Customer Success Manager, Enterprise APAC (Strategic Customer Success Team) position at Semrush?
Use the Apply button above to submit your application directly to Semrush. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Manager, Enterprise APAC (Strategic Customer Success Team) position at Semrush located?
This position is based in New Delhi. Semrush has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Manager, Enterprise APAC (Strategic Customer Success Team) at Semrush earn?
Semrush has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Manager, Enterprise APAC (Strategic Customer Success Team) role at Semrush posted?
This role was posted on May 29, 2026 (6 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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