Are you a fluently bilingual Customer Service Supervisor looking for an opportunity to make a meaningful impact while growing your leadership skills alongside a talented and driven team?

Do you thrive in a fast-paced environment where you can lead by example, motivate a team, solve problems, and deliver an outstanding customer experience every day? If so, we’d love to hear from you.

SelectBlinds Canada is Canada’s leading e-commerce retailer for custom window coverings. Our success is built on delivering high-quality products along with exceptional service and best-in-class support to every customer.

This is a full-time position offering a competitive compensation package based on experience.

Free parking is available at our Montreal (St-Laurent) office, which is also easily accessible by public transportation. Most employees currently work on a flexible hybrid schedule, with some days in-office and some days remotely from home.

Why Join SelectBlinds Canada?

· Competitive compensation package

· Flexible hybrid work environment

· Health and dental benefits

· Employee discounts

· Opportunities for growth and advancement

· Supportive and collaborative team environment

· Easily accessible office location

· Free on-site parking

· Casual dress

The Position

The Customer Service Supervisor will report to the Director of Customer Service, while working closely with the Customer Support Operations Specialist and other internal departments.

We are looking for someone who is reliable, organized, solution-oriented, and passionate about helping both customers and team members succeed. Previous experience supervising customer service teams is required, along with the ability to multitask, prioritize effectively, and confidently handle complex customer situations.

This role combines hands-on customer support responsibilities with team leadership and operational oversight. You will engage directly with customers through phone, chat, and email, while also supporting the Director of Customer Service in:

· Managing the day-to-day operations of the customer service department

· Coaching, mentoring, and supporting customer service representatives to achieve performance goals and deliver exceptional service

· Monitoring team performance metrics, service levels, and workflows to ensure operational targets are met

· Scheduling team coverage across phone, live chat, and email channels to optimize response times and customer satisfaction

· Continuously improving customer service processes, training materials, and operational efficiencies

· Testing new ideas, identifying opportunities for improvement, and recommending process enhancements

· Handling escalated customer issues with professionalism, empathy, and strong problem-solving skills

· Collaborating with other departments to ensure a seamless customer experience

· Providing ongoing feedback, support, and development opportunities for team members

· Assisting with front-line customer support during peak sales periods, holidays, or times of increased operational demand by helping with chats, phone calls, emails, and escalations as needed

This is a fast-paced inbound customer service environment. Candidates must possess strong communication skills, excellent computer skills, sound judgment, and a positive, team-oriented attitude.

Requirements

· 3+ years of experience supervising or leading a customer service team

· Experience working with customer service platforms, ticketing systems, live chat tools, and reporting systems

· Strong leadership, coaching, and conflict resolution skills

· Excellent organizational and time management abilities, with proven experience handling multiple priorities simultaneously

· Ability to respond quickly, effectively, and independently in a fast-paced environment

· Strong attention to detail and accuracy

· Excellent problem-solving and decision-making skills

· Excellent written and verbal communication skills in both English and French

· Flexibility to support occasional evenings, weekends, or peak business periods when required

· Post-secondary education is considered an asset

THE COMPANY

SelectBlinds Canada owns and operates Canada’s leading e-commerce websites for custom window coverings, SelectBlindsCanada.ca and StoresSelectsCanada.ca.

For more than 20 years, our continued growth and success have been built on delivering outstanding service to our customers and partners, while providing employees with opportunities to develop, grow, and excel at every level.

Job Types: Permanent, Full-time

Benefits

• Casual dress
• Dental care
• Extended health care
• On-site parking

Experience

• Customer Service Supervision: 3 years (required)

Language:

• English (required)
• French (required)

Work Location: Hybrid remote in Montréal, QC