Survey Research Coordinator

<p><strong>Date: </strong>May 2026</p> <p><strong>Department:</strong> Data Management &amp; Analytics</p> <p><strong>Reports to:</strong> Manager, Programs Data Management</p> <p><strong>Status: </strong>Contract Full-Time (11 weeks contract)</p> <p><strong>Rate of Pay: </strong>$27.20 Per Hour</p> <p><strong>Location:</strong> Etobicoke, ON</p> <p><strong>Work Type:</strong> Hybrid with 1-2 days per week on site</p> <p><em>&nbsp;</em></p> <p><strong><em>The Opportunity Awaits—Where Passion Meets Impact!</em></strong></p> <p>Second Harvest is Canada’s largest food rescue organization and the expert in perishable food recovery. We rescue surplus, unsold food from across the supply chain and redistribute it to non-profits across the country to feed communities. Demonstrating our values of Innovation, Impact and integrity, we strive for No Waste. No Hunger.</p> <p>If you are ready to bring your expertise and innovation to a mission-driven organization, this is your moment.</p> <p>Enter Second Harvest…</p> <p>Think we're just about redirecting food surplus? Think bigger.</p> <p><strong>Here's why Second Harvest is your next career leap:</strong></p> <ul> <li>Pioneers in food rescue, we are a renowned leader in perishable food redistribution across Canada.</li> <li>With a mission fueled by a no-waste, no-hunger ethos, we're not just changing the game—we're rewriting the rules.</li> <li>Our strategic approach aligns with the United Nations’ Sustainable Development Goals (SDGs), making every day a step towards global change.</li> </ul> <p>&nbsp;</p> <p><strong>The Role:</strong></p> <p>The <em>Survey Research Coordinator</em> will play a key role in our Annual Partner Survey by coordinating outreach to not-for-profit (NFP) partners across Canada, making scripted follow-up calls and reminders, tracking activity, and recording outcomes. Working closely with the Data team the Survey Research Coordinator will assist with reviewing submissions for completeness and consistency, may supervise a small volunteer cohort, and monitor progress to ensure timely, accurate data collection. This hands-on role offers rich experience in stakeholder engagement, data stewardship, volunteer leadership, and project coordination within a collaborative team environment.<br><br></p> <p><strong>Your Impact:</strong></p> <ul> <li>Support the Data Management team in managing outreach efforts to NFP partners, following up on survey answers and data completion<s>.</s></li> <li>Make outgoing calls to list of contacts (NFP partners) using a call script during specified call window.</li> <li>Track call activity with each contact using Excel spreadsheet provided (date of call, follow-up actions needed, feedback, etc.).</li> <li>Provide support in reviewing and verifying survey submissions as they are received to ensure they are complete, accurate, and consistent.</li> <li>Contribute to the preparation and management of documents detailing required and completed follow-ups actions.</li> <li>Perform other related duties as required/assigned to support the overall goals of the Annual Survey Project.</li> <li>Participate in a 'Food Drop-off Ride Along' to learn firsthand how Second Harvest reduces food waste by supporting NFP organizations across the GTA.</li> </ul> <p><br><strong>Who You Are:</strong></p> <ul> <li><s> </s><strong>Education:</strong> Completion of a minimum of one-year post-secondary education.</li> <li><strong>Customer-oriented Communicator:</strong> Comfortable initiating phone calls to Second Harvest contacts, building rapport, and getting information needed. Confident and outgoing.</li> <li><strong>Communicative:</strong> A clear, professional communicator with strong phone and email etiquette, able to convey information effectively while maintaining accuracy and attention to detail.</li> <li><strong>Great with Data: </strong>Very comfortable working with Excel or spreadsheets and large sets of data.</li> <li><strong>Process-oriented:</strong> you are always assessing what works best and are proactive in suggesting more efficient ways of making things happen</li> <li><strong>Quick Learner:</strong> Willing to hit the ground running, learn on the job, and resolve situations with a positive attitude.</li> <li><strong>Socially Conscientious: </strong>Ability to apply principles of equity, diversity, and inclusion, as well as AODA principles for accessible customer service.</li> <li>Support sustainable practices that protect the environment and advance Second Harvest’s <em>No Waste. No Hunger.</em></li> </ul> <p>&nbsp;</p> <p><strong>Second Harvest Offers:</strong></p> <ul> <li>A competitive salary well above minimum wage.</li> <li>Professional experience in a role that makes a real difference.</li> <li>Flexible work hours and a commitment to work-life balance.</li> </ul> <p>&nbsp;</p> <p><strong>Apply For This Role:</strong></p> <p>Join us at Second Harvest and be part of a team that's not just meeting the standard but setting it. <strong>Apply today</strong> and be the change you want to see in the world.</p> <p>Second Harvest uses AI tools to assist with application screening. We monitor these tools to reduce bias and ensure fair evaluation based on skills and qualifications.</p> <p><strong><br>Commitment to Equity, Diversity, and Inclusion:</strong></p> <p>Second Harvest is committed to fostering a diverse and inclusive work environment. We strongly encourage applications from all qualified individuals, especially those from equity-deserving groups, including racialized persons/persons of color, Indigenous peoples, women, persons with disabilities, and members of the LGBTQ2S+ community.</p> <p><br><strong>Accessibility &amp; Accommodations:</strong><strong> </strong>If you require any accommodations at any stage, please contact us via <a href="mailto:humanresources@secondharvest.ca">humanresources@secondharvest.ca</a> and we will work with you to meet your needs.</p>