Senior Technical Customer Success Manager

Senior Technical Customer Success Manager

We’re hiring a Senior Technical Customer Success Manager to join a fast‑growing SaaS company recognized for usability, customer loyalty, and momentum. If you thrive at the intersection of technology, relationships, and outcomes, this role will make your impact visible and rewarded.

Base pay range

$120,000.00/yr - $150,000.00/yr

Benefits Year 1 Earnings Potential: $100,000 – $120,000+ Retirement Plan (401k Match / IRA Options) Fully Remote Role Best‑in‑Class Vacation, PTO & Sick Time Company Gift Contests & Recognition Programs High Performer – 2025 Users Most Likely to Recommend – 2025 Easiest to Use – 2025 Responsibilities Own and maintain long‑term client relationships Lead technical onboarding, implementations, and integrations Educate customers on product capabilities and best practices Manage client reporting, account data, and success metrics Serve as a trusted advisor across technical and business stakeholders Identify and support upsell and cross‑sell opportunities Qualifications 4+ years in the SaaS / software industry 4+ years as a Technical Customer Success Manager 4+ years leading technical implementations or integrations Experience managing multiple client accounts simultaneously Strong reporting, documentation, and organizational skills Strong work ethic with an ambitious, positive mindset Work with a product customers genuinely love High‑impact role with ownership and visibility Remote‑first culture with real flexibility Leadership invested in growth, promotions, and pay increases A company winning in the market—not trying to catch up Seniority level Mid‑Senior level Employment type Full‑time Job function Consulting and Information Technology Industries Software Development Benefits (inferred) Medical insurance Vision insurance 401(k) Tuition assistance Student loan assistance

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