Driver Operations Coordinator

Company Description

Script Runner is a leader in logistics and last-mile innovation dedicated to the healthcare industry. Our mission is to provide efficient, reliable, and customer-focused delivery solutions. Headquartered in Toronto, ON, Script Runner combines cutting-edge technology with industry expertise to enhance operational efficiency. We are committed to meeting the unique logistical challenges of healthcare while maintaining a strong focus on service excellence and innovation.

Role Description

We are looking for a Driver Operations Coordinator to own the driver hiring pipeline and onboarding process, ensuring we always have enough high-quality drivers on the road.

This is a high-impact role where your work directly affects whether our operations run smoothly every day.

Driver Hiring & Pipeline Management

• Manage incoming driver applications (Indeed, forms, referrals)
• Use internal tools (including AI) to screen and shortlist candidates
• Conduct quick screening calls (5–10 minutes)
• Schedule candidates for onboarding and training
• Maintain a consistent pipeline of drivers across regions

Driver Onboarding & Training

• Guide drivers through onboarding (apps, forms, setup)
• Run virtual onboarding sessions / mock deliveries
• Ensure drivers are ready to go live quickly
• Track onboarding progress and follow up on incomplete steps

Fleet Management & Quality Control

• Track active drivers, availability, and coverage by region
• Identify and flag underperforming or unreliable drivers
• Help remove or replace drivers who are not meeting standards
• Keep driver records organized and up to date

Daily Operations Support (as needed)

• Help fill urgent driver gaps when needed
• Coordinate with operations team on driver availability
• Support scheduling by ensuring supply is available

What We’re Looking For

This is NOT a traditional HR or recruiting role.

We are looking for someone who is:

• Extremely organized and detail-oriented
• Fast-moving and comfortable working in a dynamic environment
• Strong communicator (calls, messaging, coordination)
• Comfortable using tools like Google Sheets, forms, and internal systems
• Problem solver who can think on their feet
• Willing to do repetitive work efficiently and improve it over time

Ideal Background (but not required)

• We always have enough drivers in each region
• New drivers are onboarded quickly and smoothly
• Hiring pipeline is always active and organized
• Poor-performing drivers are identified and removed early
• Operations team can rely on you for consistent driver supply

What Success Looks Like

• We always have enough drivers in each region
• New drivers are onboarded quickly and smoothly
• Hiring pipeline is always active and organized
• Poor-performing drivers are identified and removed early
• Operations team can rely on you for consistent driver supply

Why This Role Matters

At Script Runner, operations only work if we have the right drivers in the right place at the right time.

Your role directly impacts whether deliveries are completed and customers are satisfied.

Compensation

• $40,000 – $55,000 (depending on experience)
• High growth opportunity within operations