Customer Service - Sales Support Specialist

Summary: Working in a team environment, the Sales Support Specialist will be responsible for processing and monitoring of sales orders, handling all forms of requests, and providing excellent service to our customers. Will need to be able to multitask and adapt quickly to workload demands.

Duties and responsibilities include the following but not limited to:

• Manages all sales contacts via phone/e-mail, including but not limited to, orders, quotations, expediting, and inquiries
• Provides direct support between the customer and the production team
• Interacts with account managers, logistics, and quality teams for production needs
• Works with the production planning and procurement teams for expediting orders
• Uses company formulas to determine and quote pricing to customers
• Navigates the ERP system for order processing, product quotes, part loading, and more
• Reviews and coordinates implementation of changes and updates to sales orders
• Investigates and responds to customers questions arising from receipt of product such as short shipment, damaged goods and/or paperwork inconsistencies in a professional and timely manner
• Updates and maintains customer information portals
• Prints forms and assembles sales order packets
• Knowledgeable and able to ensure compliance with company sales & marketing and export/import compliance policies
• Responsible for sales analysis reports, outstanding customer order listings, and other customer related reports
• Other duties as assigned

Qualifications

• Ability to work well in a team and independently
• Communicate via email
• Comfortable working on a computer and learning new systems
• Ability to read and interpret safety and procedural documents
• Ability to write routine reports and correspondence
• Basic math skills (addition, subtraction, multiplication, division, and percentages)
• Ability to follow detailed instructions and handle standardized problems
• Proficient in Microsoft Word, Excel, Outlook, and internet software
• High school diploma or GED; 1-2 years of related experience or training
• Ability to manage a high volume of emails and maintain organization
• Capable of sitting, standing, walking, and lifting up to 20 pounds
• Moderate noise level in the work environment

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person