Customer Support Manager (Contact Center)

As a Customer Support Manager at Sberbank in Delhi, your role is to ensure excellent support for corporate clients by developing the service and support function. Your responsibilities will include:

• Answering inbound calls and responding to customer inquiries, requests, and complaints in a timely and professional manner.
• Providing accurate and relevant information to customers about products, services, policies, and procedures.
• Resolving customer issues and complaints by investigating the root cause of the problem and offering appropriate solutions or alternatives.

The qualifications required for this position are:

• Experience in the Customer Service field.
• 2 years of experience in a Call Center for corporate banking services.
• Knowledge of corporate banking products such as letter of credit, banking guarantees, corporate loans & accounts, etc.
• Knowledge of IT systems.

Sberbank offers competitive salary and opportunities for professional development. You will also receive a quarterly bonus upon meeting the targets. You can expect a collaborative working environment in a state-of-the-art Delhi office, professional and theme communities, support for employee initiatives, courses in Corporate University, and an opportunity to come to HQ and complete an internship at Sber. As a Customer Support Manager at Sberbank in Delhi, your role is to ensure excellent support for corporate clients by developing the service and support function. Your responsibilities will include:

• Answering inbound calls and responding to customer inquiries, requests, and complaints in a timely and professional manner.
• Providing accurate and relevant information to customers about products, services, policies, and procedures.
• Resolving customer issues and complaints by investigating the root cause of the problem and offering appropriate solutions or alternatives.

The qualifications required for this position are:

• Experience in the Customer Service field.
• 2 years of experience in a Call Center for corporate banking services.
• Knowledge of corporate banking products such as letter of credit, banking guarantees, corporate loans & accounts, etc.
• Knowledge of IT systems.

Sberbank offers competitive salary and opportunities for professional development. You will also receive a quarterly bonus upon meeting the targets. You can expect a collaborative working environment in a state-of-the-art Delhi office, professional and theme communities, support for employee initiatives, courses in Corporate University, and an opportunity to come to HQ and complete an internship at Sber.