System Administrator Technical Support

Technical Service Desk Analyst (L1 / L2)Company Description

Sarbajira Software Pvt Ltd is a leading IT consulting firm dedicated to delivering tailored IT solutions for businesses of all sizes. With a strong focus on customer satisfaction, the company provides high-quality service and technical expertise to meet diverse business needs. Supported by a team of certified IT professionals, Sarbajira Software prides itself on offering personalized solutions that drive performance and growth.

The organization is committed to innovation and excellence in the IT industry.

Role Description

This is a full-time, on-site role for a Technical Service Desk professional located at DLF IT Park, Near Porur, Chennai. The role involves providing technical support, troubleshooting issues, managing help desk operations, and assisting clients with IT-related challenges. The candidate will work closely with internal teams and customers to diagnose and resolve technical problems efficiently.

Key Responsibilities

• Provide L1/L2 technical support for end users
• Troubleshoot hardware, software, and network-related issues
• Manage incidents and service requests through ITSM tools
• Handle inbound and outbound customer support calls
• Perform user account management and access-related tasks
• Collaborate with internal teams for issue resolution and escalation
• Ensure adherence to ITIL processes and SLA timelines

Required Skills

• Strong technical support and troubleshooting skills
• Strong knowledge of Windows and macOS environments
• Strong experience in Active Directory (AD)
• Strong knowledge of Microsoft 365 / Office 365 (M365 / O365)
• Strong networking knowledge (TCP/IP, DNS, VPN)
• Strong understanding of ITIL processes (Incident, Change, Problem Management)
• Experience handling inbound and outbound technical support calls
• Excellent verbal and written English communication skills

Qualifications

• Any Degree
• 1–7 years of experience in Technical Service Desk / IT Support
• Experience supporting US customers is preferred

Additional / Preferred Skills

• ITIL Certification
• Basic System Administration experience
• Experience in MSP or global support environment

Work Details

• Location: DLF IT Park, Near Porur, Chennai
• Work Mode: On-site
• Work Schedule: 5 days a week
• Shift: 24/7 rotational shifts

Application Requirement

• Immediate joiners preferred