Company Description Santosh Jewellerz Pvt. Ltd., established in 1978, is a leading jewellery brand in Uttar Pradesh with three branches in Moradabad and a head office in Civil Lines. The company has built a strong reputation for excellence, integrity, and multi-generational customer relationships. Led by Mr. Vaibhav Agarwal, Mr. Abhinav Agarwal, and Mr. Shobhit Agarwal, the business continues to grow while honoring its heritage and core values. Santosh Jewellerz specializes in intricate bridal collections and contemporary designs, serving customers who value quality, beauty, and timeless craftsmanship. As a private limited company, it is guided by principles of trust, transparency, and professionalism.

Role Description This is a full-time, on-site Store Manager role based in Moradabad. The Store Manager will oversee daily store operations, including staff supervision, work scheduling, visual merchandising, and inventory control to ensure smooth functioning. The role involves delivering a premium customer experience, addressing customer inquiries and concerns, managing billing processes, and ensuring store hygiene and presentation standards. The Store Manager will monitor sales performance, implement promotional activities, and work with leadership to meet revenue and profitability targets. This position also includes responsibility for compliance with company policies, cash handling accuracy, and safeguarding assets.

Qualifications

• Strong Store Management skills, including team supervision, inventory oversight, and daily operations control.
• Customer Service and Customer Satisfaction skills, with a focus on building long-term relationships and handling escalations professionally.
• Excellent Communication skills for interacting with customers, team members, and management.
• Knowledge of Retail Loss Prevention practices, including cash handling discipline and shrinkage control.
• Previous experience in retail store management, preferably in jewellery, luxury, or high-value products.
• Ability to work flexible hours, including weekends and peak festive seasons, as per business needs.
• Strong problem-solving, leadership, and people management capabilities.
• Graduate degree or equivalent experience in Retail Management, Business, or a related field is preferred.