Front Office Executive – Job Description

Position: Front Office Executive

Department: Front Office / Reception

Industry: Hospital / Hospitality

Job Summary

The Front Office Executive is responsible for managing reception activities, handling patient/guest interactions, maintaining smooth communication, and ensuring a welcoming and professional environment at the front desk.

Key Responsibilities

• Greet and welcome patients, visitors, or guests professionally.
• Handle registrations, appointments, and enquiries.
• Answer phone calls and direct them to concerned departments.
• Maintain records, reports, and front desk documentation.
• Coordinate with doctors, nursing staff, and other departments.
• Manage billing support and basic administrative tasks.
• Ensure cleanliness and professional appearance of front office area.
• Handle complaints or queries politely and escalate when required.
• Maintain confidentiality of patient/guest information.

Required Skills

• Good communication skills (English + local language preferred).
• Polite and professional behaviour.
• Basic computer knowledge (MS Office / Hospital software).
• Customer service orientation.
• Ability to multitask and handle pressure.
• Good grooming and presentation.

Education Qualification

• Diploma / Degree in Hospitality Management, Hotel Management, or related field OR
• Any Graduation with good communication skills.

Experience Requirement

• Freshers with hospitality training can apply.
• 0–2 years experience in front office, reception, hospital, hotel, or customer service preferred.

Preferred Background

• Experience in hospital, hotel, clinic, or hospitality industry.
• Knowledge of patient handling or guest service standards.

Work Environment

• Rotational shifts may be required.
• Professional grooming and uniform compliance mandatory.

Job Types: Full-time, Fresher

Pay: ₹9,256.41 - ₹26,875.91 per month

Work Location: In person