Key Responsibilities

• Requirements Specification and Analysis

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• Thoroughly analyse and document stakeholder needs and functional requirements.
• Develop detailed functional and system specifications to guide technology solution development.
• Regularly review and update requirements as projects evolve and new needs emerge.
• Process Mapping and Improvement

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• Map current processes to identify inefficiencies and areas for improvement.
• Design future state processes that enhance operational efficiency and align with business objectives.
• Implement process changes and monitor their impact to ensure desired improvements are achieved.
• Business Case Development

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• Identify business opportunities and develop robust business cases to justify investment in new technology solutions.
• Conduct cost-benefit analyses to outline potential returns and justify the expenditure involved.
• Present business cases to senior management and stakeholders to secure approval and funding.
• Stakeholder Engagement and Communication

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• Gather financial and operational data to support business case assumptions.
• Use financial modelling techniques to forecast the impact of proposed solutions.
• Prepare and deliver presentations to executive leadership outlining the business case and expected ROI.
• Solution Validation and Documentation

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• Organize regular update meetings and produce progress reports for stakeholders.
• Develop communication plans that specify message content, delivery methods, and timing.
• Conduct surveys and interviews to gather stakeholder feedback and identify areas for improvement.

Major Accountabilities

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• Contribute to create -consistency and traceability between user requirements, functional specifications, and testing and validation.
• Support validation and testing as appropriate and ensure adherence to Security and Compliance policies and procedures within Service Delivery scope.
• Support with internal IT systems and documentation requirements, standards (including quality management and IT security), regulatory environments / requirements (if applicable), TT Service Portfolio and with industry best practices in leveraging technologies for the business and taking advantage of reusable products, solutions and services wherever applicable.
• Additional specification required for testing.

Associated Tasks

• Requirements Specification and Analysis

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• Conduct interviews and workshops with stakeholders to gather detailed requirements.
• Collaborate with IT architects and developers to translate business needs into technical specifications.
• Maintain a requirements traceability matrix to track requirements throughout the project lifecycle.
• Process Mapping and Improvement
• Utilize BPM (Business Process Management) tools to create and revise process diagrams.
• Facilitate process improvement workshops with cross-functional teams to brainstorm improvement opportunities.
• Develop and implement a monitoring plan to assess the effectiveness of new processes.
• Business Case Development
• Gather financial and operational data to support business case assumptions.
• Use financial modeling techniques to forecast the impact of proposed solutions.
• Prepare and deliver presentations to executive leadership outlining the business case and expected ROI.
• Stakeholder Engagement and Communication
• Organize regular update meetings and produce progress reports for stakeholders.
• Develop communication plans that specify message content, delivery methods, and timing.
• Conduct surveys and interviews to gather stakeholder feedback and identify areas for improvement.

Solution Validation and Documentation

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• Coordinate testing phases including unit, integration, system, and user acceptance testing.
• Create comprehensive documentation packages for each new system or solution implemented.
• Facilitate lessons learned sessions post-implementation to identify successes and areas for future improvement.

Key Performance Indicators

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• Feedback on dedicated phases for Project execution (quality, time) -Degree of customization vs configuration of COTS solutions.
• Process efficiency (specific scope) -Steady/Uninterrupted process flow (specific scope) -Completeness and accuracy of Business Process Model (BPM) -local or non-complex processes -Business process documentation up to date (specific scope)

Minimum Requirements

Work Experience:

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• Leveraging digital technology / big data.
• Influencing without authority.
• Relationship Management.
• Interactions with senior management.
• Multi-national global experience.
• Working experience within the pharmaceutical industry.
• Collaborating across boundaries.

Skills

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• Analytical Thinking.
• Communication Skills.
• Requirements Analysis.
• Requirements Gathering.

Languages

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• English (Fluent)

Job Dimensions: (optional, can be deleted)

Financial Responsibility (Budget, Cost, Sales, etc.): N/A

Impact on the organization: Local

Education: Bachelor’s degree in a relevant field (e.g., Computer Science, Business Administration).

Master’s degree or advanced certification in Business or Technology Management is preferred.

Experience

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• 8+ years overall experience ; preferably the last two years in a business / management consulting and/or business analysis role within a technology environment at a multi-national company.
• Approx. 4 years experience with hands-on coding as a developer will be a definite plus
• Experience in process mapping (Knowledge of process mapping tools like Visio, Miro or Draw.io
• Hands on experience in business case development, understanding of ROI
• Proven ability to adapt and respond to changing business needs.
• Prior experience in working with Legal and Compliance stakeholder is desirable