Senior Billing and Accounts Receivable Specialist, Enterprise Accounts

About the role:

This is not your typical Billing or Accounts Receivable role. As a key member of our finance team, you will provide "white-glove" service to a small portfolio of our largest and most complex enterprise customers. You will be the dedicated point of contact, managing the entire order-to-cash process from start to finish. This role requires a unique mix of senior-level accounting expertise and proactive customer relationship management.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. Relocation assistance will not be provided for this role

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Serve as a dedicated partner for our top enterprise customers, providing a personalized and proactive billing experience.
• Manage a manual and complex invoicing process for our largest customers, from order intake to cash application, ensuring accuracy and timeliness.
• Embody the role of a collections analyst by actively reconciling and analyzing moving parts of a customer's account to ensure timely payments.
• Collaborate cross-functionally with sales, legal, and other teams to resolve complex billing discrepancies and customer inquiries.
• Develop a deep understanding of customer needs by getting on calls, asking the right questions, and proposing effective solutions.
• Interact directly with senior-level executives, both internally and externally, using your strong communication and exe