Job Description
Elevate your career as a Technical Support Engineer specializing in IoT solutions. Provide exceptional hardware and software support remotely, collaborating on innovative technologies that impact industries globally.
In this remote role, you'll join a skilled Tier 2 support team committed to customer success. The position demands 3-5 years in technical support, with expertise in troubleshooting mobile applications and fostering relationships with engineering and product teams. Your contributions are crucial, as they ensure a seamless customer experience across a range of solutions.
Key Responsibilities:
- Troubleshoot and resolve complex customer issues
- Ensure timely responses to support inquiries
- Author and maintain knowledge base articles
- Collaborate with Product and Engineering teams
- Gather and relay feedback for product improvements
Requirements
- B.S. in Computer Science or Engineering required
- 3-5 years of technical support experience
- Knowledge of CRMs like Zendesk or Salesforce
- Excellent written and verbal communication skills
- Willingness to work flexible hours as needed
Shape the future of IoT by providing best-in-class support and enhancing customer satisfaction.
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