Manager, Enterprise Customer Success

Remote - USRemotePosted January 16, 2026

Job Description

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

The Enterprise Customer Success team ensures Samsara’s Enterprise customers in the US adopt our solutions and continuously derive value from our products. We serve as the trusted point of contact for our enterprise customers throughout their lifecycle, from onboarding and adoption to advocacy and renewal.

As the manager of the Enterprise CSM team, you will enhance our Customer Success engagement motions, provide targeted coaching for each team member, and foster an inspiring and dynamic team culture. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers.

This role is open to candidates residing in the US EXCEPT Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro.

This position requires working hours in the Central or Eastern time zones.

In this role, you will:

Ensure ongoing success and value realization for Samsara’s Enterprise Customers.
Define and execute long-term strategies for the Enterprise Customer Success team that support Samsara’s commitment to providing excellent service and then scale it.
Create goals, action plans, playbooks, and key metrics for the long-term success of Samsara’s Enterprise accounts.
Deliver results across team KPIs and org level OKRs
Keep executives informed of progress and advocate for change when needed.
Lead from the front with a willingness to get your hands dirty.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Hire, develop and lead an inclusive, engaged, and high performing team.

Minimum requirements for this role:

8+ years relevant experience in a senior Customer Success, account management, or strategic consulting role
3+ years experience in a people management or leadership position
Clear leadership presence that translates across all communication channels -- in person, over video, and in writing
Solutions-focused with strong problem-solving skills
Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
Strong bias for action, the ability to think big while also executing with excellence
Data-driven – you use it to build a clear picture of priorities. And if data isn’t readily available at your fingertips, you dig in and find ways to surface what you need
Strong track record of mentoring and building teams from scratch -- and retaining talent
Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
Exceptional executive stakeholder