Bilingual Level 1 Technical Support Specialist

What’s It Like to Work at Salto?

At Salto, our culture is built on what drives success: people first thinking, a passion for innovation, strong connections, agile mindsets, and integrity in everything we do.

Our mission is to lead the digital transformation of access and identity management through groundbreaking technology and smart, customer focused solutions. Since the early 2000s, Salto has grown into a global leader in access solutions as part of the SALTO WECOSYSTEM.

We design and deliver cutting edge access control, identity management, and electronic locking technologies that create seamless, secure, and reliable experiences. By staying close to our customers and continuously innovating, our global team builds solutions that make a meaningful impact on both people and the planet.

About the Role: Bilingual Technical Support Agent – Level 1

This is an entry level opportunity with strong career growth. Perfect for someone looking to build a long term career in a fast paced, growing technology driven environment.

We’re looking for someone who is:

• Detail oriented with strong organizational and basic technical skills
• A clear and professional communicator with strong interpersonal abilities
• Comfortable working in a fast paced environment while maintaining accuracy
• A proactive problem solver who can prioritize effectively
• Adaptable to changing priorities and business needs
• Motivated to learn, grow, and continuously improve
• Able to work independently with minimal supervision
• Reliable, practical, and solution focused
• Bilingual in **French** and **English** is a must A Day in the Life In this role, you’ll play a key part in supporting daily operations and ensuring a smooth customer experience.

Responsibilities include

• Serve as the first point of contact for customers via phone, email, and ticketing systems
• Diagnose and resolve basic technical issues related to software, hardware, and access control systems
• Log, track, and manage support tickets, ensuring timely follow up and resolution
• Escalate complex or unresolved issues to Level 2 support with clear documentation
• Managing and reviewing data in our ERP system (quotes, orders, shipments, and invoices)
• Handling daily Salesforce administration, cases and phone queue support
• Collaborating with team members and participating in team initiatives
• Completing monthly learning and development courses to support your growth

Work Environment & Growth

• Hybrid work model: Post probation, this role offers a hybrid work model with three in office days per week of your choice
• Quarterly bonuses based on performance
• SALTO offers an RRSP matching program
• We offer a comprehensive paid time off package designed to promote balance and flexibility, offering competitive vacation time, personal days, and paid holidays
• Company cell phone and incentive program provided
• A positive work environment with fun and supportive colleagues, along with complimentary coffee and snacks
• Ongoing learning & development: Monthly training with opportunities to expand your skillset
• Career progression: Clear pathways for advancement within a growing global company

Why Join Salto?

At Salto, you’re not just starting a job you’re building a career with a company that values innovation, collaboration, and personal growth. You’ll be part of a global team that’s shaping the future of access technology while making a real impact.

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À quoi ressemble le travail chez Salto?

Chez Salto, notre culture s’appuie sur des valeurs fondamentales qui guident chacune de nos actions, la proximité humaine, la passion pour l’innovation, la collaboration, l’agilité et l’intégrité.

Notre mission est de mener la transformation numérique de la gestion des accès et des identités grâce à des technologies innovantes et des solutions intelligentes, centrées sur les besoins de nos clients. Depuis le début des années 2000, Salto s’est imposé comme un leader mondial des solutions d’accès, au cœur du SALTO WECOSYSTEM.

Nous concevons et développons des technologies de pointe en contrôle d’accès, gestion des identités et systèmes de verrouillage électronique, afin d’offrir des expériences à la fois fluides, sécurisées et fiables. Portées par une forte proximité avec nos clients et une innovation continue, nos équipes internationales créent des solutions durables ayant un impact positif sur les individus et l’environnement.

À propos du poste: Agent(e) bilingue de support technique – Niveau 1

Il s’agit d’un poste d’entrée offrant d’excellentes perspectives d’évolution, idéal pour une personne souhaitant progresser dans un e