Senior Customer Success Manager in B2C SaaS
Salt Digital RecruitmentRole Overview
Salt Digital Recruitment is hiring a Senior Customer Success Manager in B2C SaaS. This is a full-time role in Winnipeg. posted 4 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Elevate user engagement at a leading AI SaaS firm as a Senior Customer Success Manager. Drive growth by transforming user experiences and leveraging data to boost retention and satisfaction.
You will play a vital role in designing and leading the Customer Success function for a high-growth technology company. This strategic position focuses on building a world-class onboarding experience, managing retention rates, and guiding users toward becoming advocates for the platform. Your efforts will be centered on optimizing user interactions and ensuring scalable success through effective team leadership.
Key Responsibilities:
- Redesign onboarding to enhance user activation
- Lead product walkthroughs for diverse user segments
- Create success plans that align with user goals
- Scale customer success infrastructure effectively
- Monitor health scores and manage churn risks
Requirements
- 5+ years in Customer Success for B2C SaaS
- Proven experience driving retention and managing user bases
- Strong understanding of creator-focused products
- Proficient in analyzing activation and churn metrics
- Effective communicator with a data-driven mindset
Utilize your expertise to shape customer journeys and enhance engagement at this innovative AI SaaS company.
Frequently Asked Questions
How do I apply for the Senior Customer Success Manager in B2C SaaS position at Salt Digital Recruitment?
Use the Apply button above to submit your application directly to Salt Digital Recruitment. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Customer Success Manager in B2C SaaS position at Salt Digital Recruitment located?
This position is based in Winnipeg. Salt Digital Recruitment has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Customer Success Manager in B2C SaaS at Salt Digital Recruitment earn?
Salt Digital Recruitment has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Customer Success Manager in B2C SaaS role at Salt Digital Recruitment posted?
This role was posted on June 4, 2026 (4 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Customer Success Manager in B2C SaaS role at Salt Digital Recruitment require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Salt Digital Recruitment lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start