Lead - System Administrator - L3/L4 Support | Entra ID| Intune

• *About the Role**
• We are seeking a proactive and client-focused Sr.

System

Administrator to join our global technology team.

• This role requires not only strong expertise in Microsoft technologies, Entra ID (Azure AD), Intune, security, and migrations, but also excellent communication and client-handling skills to ensure a seamless IT experience for internal teams and external stakeholders.
• The ideal candidate will combine technical depth with a service-oriented mindset, ensuring IT operations run smoothly while building strong relationships with business users and clients across geographies.
• *Key Responsibilities**
• Microsoft Ecosystem & Security Implement, operate, and maintain Entra ID (Azure Active Directory) and Intune.
• Configure and support Azure Single Sign-On integrations.
• Collaborate with the Security team to manage Microsoft Security Stack and enterprise-wide security protocols.
• Manage patch updates, compliance, preventative maintenance, and optimization.
• Migrations & Infrastructure Lead and execute Windows, email, and cloud migrations.
• Design, implement, and support enterprise infrastructure solutions.
• Manage upgrades, performance optimization, and capacity planning.
• Helpdesk & Global IT Support Provide L2 , L3 & L4 support across systems, networks, and databases.
• Lead helpdesk operations, ensuring issues are resolved promptly with minimal disruption.
• Act as a trusted IT partner for teams and clients, delivering clear, professional, and timely communication.
• Handle day-to-day IT queries for globally distributed users with a strong customer-service approach.
• Operations & Continuous Improvements Conduct system monitoring, reporting & auditing.
• Identify, assess, and implement service cost improvements while maintaining risk and performance standards.
• Integrate automation to streamline IT processes and enhance efficiency.
• Apply IT operations best practices, ensuring user satisfaction and reliability.
• Develop automation scripts (PowerShell, Graph API, Power Automate) for provisioning, reporting, and lifecycle management.
• Implement monitoring and alerting for proactive issue resolution.
• Create playbooks and documentation for Ops and Support teams.
• Design, Deploy & Manage Teams Environment Lead the architecture, configuration, and deployment of Microsoft Teams (including Teams Rooms, Teams Phone/Voice, and Teams Live Events).
• Integrate Teams with Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Intune, etc.) and third-party apps.
• Configure and manage Teams policies, compliance, governance, and lifecycle management.
• *Timing:**

Comfortable with US overlap shift (2 PM to 1 AM IST) 2 PM to 11 PM during work from office & 4 PM to 1 AM IST during work from home.

• *Qualifications & Experience:**
• Associate or Bachelors degree in Computer Science, IT, or related field (or equivalent experience).
• 5 to 8 years progressive experience in IT/system administration (L2, L3 & L4).
• Hands-on expertise in: Entra ID (Azure AD), Intune, Microsoft Security Stack, Azure SSO Microsoft 365 Administration, Windows Server, Active Directory Google Workspace & Google Cloud administration are a plus Networking protocols, system security, storage, backups, and disaster recovery Experience with virtualization, scripting, and automation tools.
• Microsoft/CompTIA or equivalent certifications are a plus.
• Proven track record in client-facing IT support with strong communication, problem-solving, and stakeholder management skills.