Role Overview
SAIC is hiring a senior-level Microsoft System Administrator. This is a full-time role in McLean. Part of SAIC's Mobile hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Description
SAIC is seeking a deskside support engineer with at least 7 years of technical support experience in a Microsoft Windows environment. The ideal candidate will specialize in providing Tier 2 and Tier 3 deskside support for diverse hardware and software challenges, offering exceptional troubleshooting, imaging, and deployment expertise. This role requires a strong ability to work independently and within a team to deliver advanced problem resolution, including end-user hardware/software support, mobile device management, and VIP-level assistance. Experience with Apple (macOS/iOS) troubleshooting is preferred, along with familiarity in ITSM systems (e.g., Remedy, ServiceNow). The ideal candidate will excel in diagnosing complex issues, collaborating across technical teams, and maintaining strong customer interactions while performing critical IT services.
This is a dynamic role that requires exceptional problem-solving, multitasking, and a commitment to delivering best-in-class IT support services in a fast-paced environment. If you are a dependable, customer-focused professional with a proven technical background, we encourage you to apply.
Qualifications
Preferred Qualifications
- Bachelor’s Degree in IT or related field (or High School Diploma with 6 additional years of relevant experience).
- Certifications such as A+, Net+, Secure+, or HDI Technical Support Professional (required within 6 months of hire).
- Proficiency with JAMF Imaging for macOS (preferred but not required).
- Familiarity with ITSM tools such as Remedy or ServiceNow.
- Strong understanding of Active Directory, MS Office Suite, Google Workspace for Enterprise, SCCM, Bomgar, and VPN technologies.
- Experience supporting collaboration tools, including VTC and Zoom.
- Robust organizational and documentation skills for managing processes effectively.
- Knowledge of smart cards/PIV cards and thin-client configurations.
- Reliable transportation to travel to various field sites.
Requirements
- Minimum 7 years of deskside support experience in diverse, fast-paced environments.
- Advanced troubleshooting, diagnostic, and end-user support skills for hardware and software issues, including Windows 11 and macOS.
- Hands-on experience with lifecycle refresh activities (e.g., hardware/software imaging, deployment).
- Apple (macOS/iOS) repair and troubleshooting capabilities.
- Exceptional customer service skills and professional communication for engaging with VIPs and meeting aggressive deadlines.
- Ability to act as an escalation point for junior and mid-level engineers and work independently to resolve complex technical challenges.
- Experience providing remote support using tools like Bomgar.
- U.S. citizen or green card holder with a minimum of 3 years of U.S. residency. Must have the ability to obtain a Public Trust clearance.
Frequently Asked Questions
How do I apply for the Microsoft System Administrator position at SAIC?
Use the Apply button above to submit your application directly to SAIC. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Microsoft System Administrator position at SAIC located?
This position is based in McLean. SAIC has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Microsoft System Administrator at SAIC earn?
SAIC has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Microsoft System Administrator role at SAIC posted?
This role was posted on April 7, 2026 (62 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Microsoft System Administrator role at SAIC require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. SAIC lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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