Lead Technical Support Specialist, FME Flow

Drive customer success as a Technical Support Team Lead at Safe Software. Lead a team of specialists, enhance customer interactions, and ensure top-tier support for FME Flow users.

In this role, you will oversee the technical support team dedicated to FME Flow customers. Your responsibilities will include setting objectives, conducting 1:1 check-ins, and resolving complex issues. Collaborating across departments, you’ll advocate for product enhancements and streamline knowledge sharing within the community.

Key Responsibilities:

• Lead the technical support team to meet objectives
• Set clear goals and provide coaching through feedback
• Act as an escalation point for complex customer issues
• Review and improve knowledge base content
• Collaborate with teams to ensure excellent customer support

Requirements

• Bachelor’s degree or equivalent experience
• 3–5+ years in technical support roles
• 2+ years in a leadership position
• Familiarity with support tools like Zendesk and Jira
• Strong problem-solving and communication skills

Lead the team to foster exceptional customer experiences with Safe Software.

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