Role Overview
sa global is hiring a Senior D365 Customer Engagement CE Consultant. This is a contract role in Washington. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Position Overview
The Senior D365 Customer Engagement (CE) Consultant is a client-facing delivery leader responsible for designing and implementing Microsoft Dynamics 365 CE solutions with a strong emphasis on D365 Sales, complemented by at least one additional CE module.
This role partners closely with client stakeholders to translate business goals into scalable, high-quality solutions and serves as a trusted advisor throughout the engagement lifecycle.
The ideal candidate brings deep functional expertise, strong consulting skills, and the ability to lead solution design while collaborating with technical teams.
Experience with Dynamics 365 Project Operations is highly preferred.
Key Responsibilities
Provide expertise in one or all D365 CE modules:
Customer Service, Sales, Field Service, Marketing, Project Operations, Customer Insights Serve as a primary functional lead and trusted advisor for client stakeholders, including business leaders and end users Lead client-facing discovery sessions, workshops, and design reviews to understand sales processes, customer engagement models, and operational needs Clearly communicate solution options, risks, trade-offs, and recommendations to both technical and non-technical audiences Document the business requirements which express what actions a solution must take and what outcome is expected Configure and extend solutions using Dataverse, Power Automate, and Power Apps Partner with architects and developers on integrations, data migration, and scalable solution patterns Define and execute test strategies and support deployment and post-go-live activities Drive user adoption through training, documentation, and change management support Support project planning, estimates, and scope management Mentor junior consultants and contribute to practice standards and reusable assets Contribute towards a working environment that epitomizes "one sa.global" where everyone is seen as an equal, and equality and diversity is championed Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy and professionalism
Required Skills and Experience
5+ years of CRM/CE consulting experience, with 3+ years delivering Microsoft Dynamics 365 CE solutions Hands-on functional implementation experience with Dynamics 365 Sales Experience with at least one additional D365 CE module (Customer Service, Field Service, Project Operations, or Customer Insights) Strong knowledge of Dataverse configuration, security, and governance Working knowledge of Power Platform (Power Automate, Power Apps, Power BI) Experience with enterprise or multi-workstream D365 implementations Experience with best practices, implementation methodology, and Dev Ops Excellent presentation, communication, facilitation, and stakeholder management skills Excellent organizational skills, attention to quality, self-motivation, and a desire to succeed
Preferred
Experience with D365 Project Operations Microsoft Dynamics 365 and Power Platform certifications are a plus
Travel
Some travel required across the United States and/or Canada
Location
Remote-based within the United States or Canada
Frequently Asked Questions
How do I apply for the Senior D365 Customer Engagement CE Consultant position at sa global?
Use the Apply button above to submit your application directly to sa global. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior D365 Customer Engagement CE Consultant position at sa global located?
This position is based in Washington. sa global has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior D365 Customer Engagement CE Consultant at sa global earn?
sa global has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior D365 Customer Engagement CE Consultant role at sa global posted?
This role was posted on March 31, 2026 (69 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior D365 Customer Engagement CE Consultant role at sa global require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. sa global lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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